Symbiosis International Education Centre 2007 Post Graduate Diploma Business Administration Business Communication - Question Paper

b) false
Ans. A
13. 1 party is more than enough to have negotiation.
a) actual
b) false
Ans.
14. select the accurate ans.
Written communication is a
a) Direct Communication
b) Non-Direct Communication
c) Parallel communication
d) None of above
Ans. B
15. select all that apply.
Policy, memorandums and directives are :-
a)____ Messages which provide work rules, procedures, instructions etc
b)____ Indirect messages
c)____ Oral messages
d)____ Covers important info
Ans. A, d
16. select the accurate ans.
One should look at the current with the eye towards :-
a) Past
b) current
c) Future
d) Time
Ans. C
17. Mental conditioning is central to listening improvements.
a) actual
b) false
Ans. A
18. a few people tend to play with their lock of hair or pen when they are_____________
Ans. Nervous
19. In the _________stage if the stressor does not go away, the body cannot repair the
damage and must remain alert.
Ans. Resistance
20. During negotiation 1 needs to control___________.
Ans. Emotions
21. Status manifests itself subtly in a relaxed posture and way of interacting.
a) actual
b) false
Ans.
22. Memorandums are ___________letters.
a)Templates b)macros c)external d)internal
Ans. Internal
23. We have less than 1 5th of our total time as working time.
a) actual
b) false
Ans. A
24. Match the following:
1. Stress (5) 1. Mental illness
2. Strain (3) 2. Ratrace
3. Conviction (4) 3. Continuous stress
4. Fear of Risk (6) 4. Strong beliefs
5. Positive and negative
6. reason of stress
25. Vision is the ability to see opportunities.
a) actual
b) false
Ans. A
26. ____________are used to convey the key part of the message.
Ans. Visual aids
27. select the accurate ans.
elaborate the movements which play an important role in conveying meaning without
words ?
a) Written Communication
b) Verbal communication
c) Non verbal communication
d) Gestures
Ans. D
28. Match the following:

Earning:   Approval pending.