Osmania University (OU) 2007 M.B.A BUSINESS COMMUNICATIONS- No.206-CDE(PGRR) - Question Paper

FACULTY OF MANAGEMENT
MBA(Yearwise) II Year Examination,
August/September 2007
BUSINESS COMMUNICATIONS

Time:3 hours] Course No.206-CDE [Max. Marks: 100

Note: ans all ques..

Part – A (10 * two = 20 Marks)

1.Write short notes on the subsequent in not more than 50 words each:

a) Communication Process
b) Use of gestures in communication
c) Active Listening
d) Decoding of a message
e) Features of a committee
f) Interview Vs Group discussion
g) Communication in a large group
h) Contents of summary for a formal speech
i) Informal reports
j) Negotiation Vs Conflict

Part – B ( five * 16 = 80 Marks)

2.a) ‘Communication is interchange of thoughts or opinions ranging from individuals through a common system of symbols’- Substantiate the statement by discussing the process of communication and various ways of communicating.

Or

b) ‘Listening is an art’. explain the different guidelines for effective listening.

3.a) elaborate the objectives of a job interview? define the role to be played by the interviewee and the interviewer for effective conduct of the interview.

Or

b) explain the importance and purpose of Group discussion in selecting candidates. List out the do’s and dont’s while participating in a group discussion.

4.a) What is negotiating? explain different negotiating styles and the possible results.

Or

b) ‘Negotiating consists of a set of activities’- explain different activities involved in negotiating. Also list out the ingredients of a good negotiation process.

5.a) Comment on the importance of written analysis to business communication and also on the different steps involved in the process of written analysis.

Or

b) What care should be taken to achieve coherence in writing and communication? How will written analysis facilitate decision-making?

6.a) ‘A business report must be persuasive, decisive and action-centred’- Substantiate the statement by discussing the systematic approach that should followed in writing a report.

Or

b) Write a covering letter and design a resume to apply for a management trainee post in a FMCG.

Earning:   Approval pending.