Kurukshetra University 2011-1st Sem M.B.A Business communication first n - Question Paper

Business communication
paper-cp105 max marks:70

NOTE- Attempt 5 ques. in all. Q.no.1 is compulsory.All ques. carry equal marks

Q-1. discuss the following(10 lines each):
a) Grapevine communication
b) Channel of communication process
c) describe paralanguage
d) How noise is managed?
e) describe passive listening
f) discuss the 'tone' of business writing
g) describe meeting
Q-2. discuss communication.What are the characteristics of effective communication?

Q-3. What do you mean by communication skills? how such skills are made effective?

Q-4. Do you feel that non-verbal behavior is ambiguous? discuss your ans with a few examples.

Q-5. elaborate major barriers to communication? what should we do to minimize them?

Q-6. 'Organizations need to remember that an emotionally sensitive letter need to have tact, as there is a human mind at the other end. the learner has feelings too'. explain

Q-7. With numerous reports reaching at the table of the top management, suggest a few methods in report writing to immediately catch the attention of a busy manager.

Q-8. Write notes on following-
a)conducting interviews
b)negotiation

Earning:   Approval pending.