Jawaharlal Nehru Technological University Hyderabad 2010-1st Sem M.B.A -ester Supplementary s BUSINESS COMMUNICATION AND SOFT SKILLS - exam paper

Code No:14
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA-I Semester Supplementary exams July 2010
BUSINESS COMMUNICATION AND SOFT SKILLS
Time: 3hours Max.Marks:60
ans any 5 ques.
All ques. carry equal Marks
- - -
1. a) The significance of successful communication is considerable in the world of
business and in personal life. Briefly discuss the role of effective communication
in both walks of life.
b) Write short notes on the following:
i) non-verbal communication ii) importance of pitch, clarity and tone in oral
communication iii) kinds of written business communication.
2. a) ans the subsequent questions:
i) elaborate the features of a formal presentation?
ii) How do Interviews play an important role in choosing the accurate
candidate for the organization? discuss the preparations needed before
attending an interview?
b) Write short notes on the following:
i) Formal and informal interviews.
ii) Basic ques. asked and probable answers in an interview at the entry
level.
iii) Use of visual aids in a presentation.
3. Is there a complete communication? elaborate the barriers to communication?
what are on any 5 of the barriers with relevant examples.
4. You are a sales representative for your company. Write a letter to the Managing
Director of ABC Enterprises, introducing 1 of your new products or services.
Be sure to provide important details about your product/service.
5. a) i) Elucidate on the elements of style in written communication.
ii) Differentiate ranging from written and spoken communication in the light of a
business organization.
b) Write short notes on:
i) Use of concrete and specific words.
ii) Cliches and jargons.
iii) E-mail format and etiquettes.
6. You are the administrative officer of your organization and your employer is
considering purchasing a few new items of office equipment. Write a report
recommending the equipment you think will outcome in greater efficiency and provide
reasons for your recommendations. You may invent any names, situations and
machines, which you consider relevant to your report.
Cont…2
7. Write short notes on:
a) Aspects of a tech. report.
b) kinds of tech. presentations.
c) Features of effective writing.
d) kinds of tech. reports and their characteristics.
8. a) accurate the subsequent sentences:
1) Our members have been scape goated.
2) Anu is not to blame for this.
3) We did not make many mistake.
4) So many person came that we ran out of foods.
5) I went to the butcher's but I didn't buy a few meat.
b) These phrases are not acceptable. accurate the subsequent Indian expressions:
1) My car dashed against a truck.
2) I have to clear 3 papers in economics.
3) Sheela applied casual leave yesterday.
4) Ravi tore off the book in anger.
5) I am having a green sari with yellow flowers.
c) Insert the right form of the tense provided in the bracket:
1) That dog _ _ _ _ _ _ _ _ (bark) for 3 hours; I wonder if someone will
call the owner.
2) I presumed you _ _ _ _ _ _ _ (be) paying for the repairs until the end of last
year.
3) I will _ _ _ _ _ _ _ _ (study) French for 3 years by the end of this term.
4) The plumber and his assistant _ _ _ _ _ _ _ _ (solder) all the new joins in
pipes before they leave for the next job.
5) The toddlers _ _ _ _ _ _ _ _ (run) around the school yard for ten minutes
before the teachers shooed them back inside.
d) select the right meaning of the idioms:
1) "About time" means_______.
a. at the right time.
b. soon
c. at last.
2) "Across the board" means______.
a. everyone or every thing is included
b. to travel ranging from countries
c. uninteresting
3) If something is "half baked", it's_______.
a. very useful
b. incomplete
c. unusual
Cont…3
4) To "Kick up a fuss" means to ______.
a. be honest
b. behave badly
c. have a good time.
5) To "put down" means to
a. an unkind remark
b. encourage of excite
c. fast or erratic movement.
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Earning:   Approval pending.