Jawaharlal Nehru Technological University Hyderabad 2010-3rd Sem M.B.A -ester Supplementary s y/ust KNOWLEDGE MANAGEMENT - Question Paper

Code No: 314
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD
MBA-III Semester Supplementary exams July/August 2010
KNOWLEDGE MANAGEMENT
Time: 3hours Max.Marks:60
ans any 5 ques.
All ques. carry equal Marks
- - -
1. What do you understand by the term knowledge management and critically
evaluate its importance in securing competitive advantage for organizations?
2. What steps need to be initiated by an organization to integrate knowledge workers
into the main stream? discuss in detail.
3. define the process of knowledge discovery and explain the roles of data
warehouse in this process.
4. List the major technologies that support knowledge management. discuss the role
of info technology in knowledge management systems.
5. discuss data-information-knowledge-wisdom relationship? How can knowledge
become a competitive resource for a firm?
6. How does knowledge management promote customer relationship management?
discuss in detail with examples.
7. discuss in detail challenges and future of knowledge management in
manufacturing and service sectors.
8. Write a short notes on:
a.) Net Banking
b.) Peter Senge's Learning Organizations
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R07

Earning:   Approval pending.