Jawaharlal Nehru Technological University Hyderabad 2012 M.B.A Business Communication and Soft skills quetion (MA116) - Question Paper
ques. paper attached here
Code No: MA116
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD MBA - I Semester Examinations, February / March -2012 BUSINESS COMMUNICATION AND SOFTSKILLS Time: 3hours Max. Marks: 30
Answer any five questions All questions carry equal marks
1.a) Write about cultural and psychological barriers in language communication. Give examples. How can they be overcome?
b) Why is the body language so critical to communication?
2. What changes has computer technology brought about in the field of a communication? What are the advantages of this technology? What are its limitations?
3.a) Explain the relevance of visual aids as important aspects of technical presentation.
b) What is the importance of the you attitude in business communication? What points should the writer of a business letter keep in mind so that this you attitude may be served best?
4.a) Explain the ground work required before attending an interview and the various types of interviews.
b) What, according to you, are the Dos and Donts in facing an interview panel?
5.a) What are the guidelines to be followed to achieve clarity and economy in writing? b) Communication is a dynamic interactive process. Elaborate on the different
stages of communication.
6.a) What is a business letter? Briefly mention the chief characteristics of a good business letter.
b) You have bought a washing machine from a reputed company. However, when you opened the sealed packing at home, you found the main body was cracked. Write a letter to the manufacture telling him about the problems and asking him to replace your set immediately.
7.a) What is a technical report? Give details of the various parts of the technical report.
b) Write a report to be submitted to the Chief Executive Officer, Corporation of Hyderabad on the improvement and development of roads in Hyderabad.
8. Write short notes on
a) The style and guidelines important to a business writer.
b) Importance of good organization in written communication.
c) Kinesis
d) Barriers to effective writing.
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