Sardar Vallabhbhai National Institute of Technology 2012 B.Tech Communication skills - Question Paper
first year common subject
Sartlar Vallabhbhai National Institute of Technology, Surat.
Ii.Tech-1 (Sein.-II)
End Semester Examination English & Communication Skills (ASE 111)
Time: 2 hours MM- 50
Q: 1 Answer any one of the followings. 08
You are the sales manager of Apex Home Appliances. Athvva Lines Surat-395001. You have received a letter of complaint from one of your custumers about the defect in the washing machine bought from your store a week ago. Give suitable adjustment.
OR
Mr. Narayan Nikumbh is the General Manager of a multinational company. He wants to renovate his office and for this he inquires an interior designer. Assume yourself as Mr. Nikumbh and write a suitable inquiry letter to Home Decor Interiors Co. Ltd. Also invent the necessary details.
Q: 2 Answer any one of the followings. 10
As the newly recruited Production Manager of your company, you are asked to visit Motisagar Cooking Oil Refinery. Bilaspur. The aim of the visit is to know the refining process, qualitv maintenance, technology in the plant, packaging, and over all observation about how to increase the sale of the product. Write a surveying report for your company Kamal Cooking Oil Ltd. Billai.
' OR
The executive committee of Hero Motor Corp Pvt. Ltd. nominated you as the II.R.
Manager and assigned you to find out the areas in which managers need trainiim. So write a report analysing data that you have gathered.
Q: 3 You are the Secretary at the sixth meeting of the Board of Directors, Well Home Textile Pvt. 10 Ltd. Mirjapur. 3654872. held on 28th May 201 I. Write minutes of the meeting inventing necessary details.
Q: 4 Answer any one of the followings. 10
Js.s an Executive Engineer of your company you are invited to give a speech at the inaugural function of the nevvls constructed production department of your company.
(maximuni word limit - 500 words) ___..._
OR
Prepare live sets of dialogues for the following situation.
Mr. Bharucha and Ms. Navna Srivastva are colleagues in a companv/They are dissatisfied with office timings and leave policies of the company., _ .
Q: 4 Fill in the blanks. 12
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I. Communication cannot be called successful and complete unless you receive a
2. The traffic police pointed his open palm towards me saying STOP! Here he has used ......................type of communication.
3. Overload of information causes..........................type of barrier in the process of
communication.
4. The following office members were found indulging in indisciplinary activity during office hours." This is an example of ......................type of memo.
5. To obtain information regarding quality, quantity, availability etc. about the product .....................letter is used.
6. The seller while sending the ordered product writes an..........................letter.
7. To recognise the outstanding performances of any employee of the company....................
memo is used.
8. "I received a lax yesterday but I could not get a reader friendly print due to tonner
problem in the machine. It will create a.......................in the process of my
communication. j
9. Find out from the bracket which one is not a type of report.....................................
(Intuitional. Informational, analytical)
10. In .............. .......... pattern of speech writing, ideas are arranged in a sequential manner.
(directional, spatial, chronological)
11. In the Minutes of Meeting, the first point is to confirm......................(appointment of the
new director, minutes of previous meeting, time schedule for the meetings of the year)
12. Satan said: "Though the field be lost all is not lost... Awake arise or be for ever fallen.
Here Satan encourages his followers with........................... communication, (written,
visual, oral)
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