Ranchi University 2009 M.B.A Management Training

Full marks: 70 Time: three hours

Candidates are needed to provide their answers in their own word as far as practicable

The figures in the margin indicate the full marks.

ans any 5 ques. including Q. No. 10 which is compulsory

1. describe training. discuss the advantage of training to the employees and the organization. [marks 14]

2. Bring out the need, criteria and techniques of valuation of training program. [marks 14]

3. What is learning? explain the different principles of learning which are relevant for
imparting training to workers? [marks 14]

4. Write short notes on the subsequent : 7×2= 14
(a) Transaction Analysis
(b) Transfer of training

5. What is the role of need analysis in training? Do you think that all training programs are based
on such analysis? [marks 14]

6. elaborate the major steps in the development of a training program? explain the steps in
details? [marks 14]

7. Why is employee orientation important process? elaborate the benefits of a properly
conducted orientation program? [marks 14]

8. Indicate what training methods you would use for every of the subsequent jobs. provide reasons for
your choices: [marks 14]
(a) File clerk
(b) Computer operator
(c) Automobile service station attendant
(d) Pizza maker
(e) Nurse's Aide

9. Distinguish ranging from the following: 7×2= 14
(a) Training and development
(b) On-the-job And off-the-job Training methods

10. Case study: [marks 14]
Rajat Sharma been employed for 6 months in the accounts part of a large manufacturing company in Faridabad. You have been his supervisor for the past 3 months. Recently you have been asked by the management to obtain out the contribution of every employee in the accounts part and monitor carefully, whether they are meting the standards set by you.
A few days back you have completed your formal investigation and with the exception of Rajat, all seem to be meting the targets set by you. A long with numerous errors, Rajat's work is characterized by low performance-often he does 20 percent less than the other clerks in the department. As you look into Rajat's performance review sheets again, you start to wonder whether a few sort of remedial training is needed for people like him.

Questions:
(a) As Rajat's Supervisor, can you obtain out whether the poor performance is due to poor training or
to a few other cause?

(b) If you obtain Rajat has been inadequately trained, how do you go about introducing a remedial
training program?

(c) Should you explain the situation with Rajat?

Earning:   Approval pending.