Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007-1st Sem M.B.A Business Administration ISTER OPERATION MANAGEMENT - Question Paper

A) ISO 9000
b)ISO9004
c)ISO9001
d)ISO9003
14.________ contains guidance for interpreting the order stands.
A) ISO 9000
b)ISO9004
c)ISO9001
d)ISO9003
15. Pick the odd 1 out
A)Inventory reduction
b)Material reduction
c)Employee involvement
d)Individual development
UNIT 7
1.the most valuable resource any organization has its ________
a) Contacts
b)Management
c)employee
d)projects
2.A_____ organization has departments such as marketing, operations, finance, human resource and engineering
a) Horizontal
b)Vertical
c)Circled
d)Complicated
3.In the organization the hierarchy and functional or departmental boundaries are eliminated and the organization is run by multidisciplinary teams.
a) Horizontal
b)Vertical
c)Circled
d)Complicated
4. A ______ organization may suit a few mass production industries better that a horizontal organization because of a repetitive nature of the operations an and the competitive priorities include product development speed, high- performance design, customization, or high levels of product variety obtain horizontal structures more suited to their needs.
a) Horizontal
b)Vertical
c)individuals based
d)Complicated
5.The _________ incentive schemes do not always work because they reward individual behavior rather than team behavior.
A) Traditional
b)Cultural
c)Employee oriented
d) Individual
6.The workers performing a telephone survey may be paid for a number of contacts they make. This is an example for______
a) Piece rate
b)Pay for skills
c)Bonus points
d)Monthly pay
7. In ________ employee are rewarded for skills they acquire that make them more valuable members of the team.
A) piece rate
b)pay of skills
c)monthly pay
d)bonus pay
8._________ rewards employees when the company as a whole meets certain profitability levels.
A) profit sharing
b)group based plans
c)gain sharing
d)none of the above
9.______________ rewards the collective performance of a group, but it focuses on the costs of output, which are more under the control of employees than are profits.
A) profit sharing
b)group based plans
c)gain sharing
d)none of the above
10.match the subsequent :
A) general training a) a few firms encourage employees to take coursed out side their function areas.

Earning:   Approval pending.