Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007-1st Sem M.B.A Business Administration ISTER OPERATION MANAGEMENT - Question Paper

d)FMS
2.Pick the odd 1 out.: The 3 principals of TQM are
a) customer satisfaction
b)employment involvement
c)Individual development
d)improvement in quality
3.In general sense, ________ may be described as meeting or exceeding the expectations of the customer.
A) Quality
b)Control Quality
c)Customer quality
d) none of the above
4.In service system also, _________ is important, even though tangible outputs are not produced
a) Value
b)support
c)Conformance to specifications
d)Employee involvement
5.People often evaluate the quality of a product or service on the basis of ________
a) Value
b)Support
c)Fitness for Use
d)Psychological impressions
6.one of the important _________ of TQM wheel is employee involvement
a) Part
b)Sector
c)spoke
d) Support
7.Employee involvement also called _________ is a key tactic for improving quality
a) team over
b)Coordination
c)Cooperation
d)work participation
8.pick out the odd 1 out: 4 major categories of coasts are associated with quality management.
A) Prevention
b)Appraisal
c)Quantity
d) Internal failure
9.________ costs are incurred in assessing the level of quality attained by the operating system.
A) Prevention
b)Appraisal
c)Quantity
d) Internal failure.
10. match the following:
A) Planning a) establish goals and find the support of managers who must give the resources of accomplishing the goals
B) Analysis b) develop cross- functional teams of those most affected by the changes, develop action plans and team assignments, implement the plans monitor progress and recalibrate, bench marks as improvements are made.
C) line family branding c) products within a particular line
D) Brand Licensing d) royal tee fee
A)Aa,Bb,Cc,Dd
b)Ad,Bc,Ca,Db
c)Ac,Ba,Cd,Db
d)Ac,Bd,Ca,Db
11.__________ is a set of standards governing the requirements for documentation of a quality program.
A) ISO 9000
b)ISO9002
c)ISO9001
d)ISO9003
12._________ is a standard that focuses on 20aspects of a quality program for companies that design, produce, install and service products.
A) ISO 9000
b)ISO8000
c)ISO9001
d)ISO9003
13.________ is a most limited scope and address only the production process

Earning:   Approval pending.