Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007-1st Sem M.B.A Business Administration ISTER OPERATION MANAGEMENT - Question Paper

UNIT 1
1. ___________ deals with the production of goods & service that people buy and use every day.
A)Financial mgmt.
b)Operation mgmt.
c)Human resource mgmt.
d)marketing mgmt.
2.which is NOT a difference ranging from manufacturing & service?
A)Manufacturing gods are physical services can’t be pre product.
b)manufacturing goods can be produced services can’t be pre produced.
c)manufacturing has a location, services organization has a location.
d)manufacturing facilities can be shipped do distance location unlike services.
3.Out put______?
Input____?
A) compition
b)productivity
c)services
d)resources
4._______ managers play a key role in determining productivity.
A)financial
b)human resource
c)marketing
d)operational
5._________ collects, summarizing
a)marketing
b)finance
c)accounting
d)engineering
6._________ generates demands for the company output.
A)marketing
b)finance
c)accounting
d)engineering
7.______ hires and trains employees
a) operations
b)HR
c)engineering
d) distribution
8.______ transports inputs & outputs
a) operations
b)HR
c)engineering
d) distributions
9.______ develops product & service designs of production methods.
a) operations
b)HR
c)engineering
d) distributions
10.Several patterns are at work in operations management : service sector growth, productivity change______
a)World wide competition
b)Overall competition
c)Global competition
d) perfect competition
UNIT 2
1.__________ is an organization’s plan the describes the business the company will peruse, new opportunities, and threats in the environment, and growth objectives the company should achieve.
A) Corporate
b)market strategy
c)market analysis
d)global strategy
2._______ sets corporate strategy by making 3 strategic choices, determining the organization mission, monitoring and adjusting to modifications in the environment and identifying and developing the organizations distinctive components.
A)Corporate strategy
b)marketing department
c)management
d)HR department
3.The _________ in witch the firm competes modifications continually, so an organization needs to adapt to that envioranment continually.
A)Business Environment
b)External business environment
c)Internal business environment
d)Environment
4.A __________ may include buying foreign parts or services combating treats from foreign competitors or planning ways to enter markets outside traditional national boundries.
A)international market
b)Global strategy
c)Global market
d)Local market
5._________ 1st divides the firms customers into market segment.

Earning:   Approval pending.