Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007 M.B.A 1st BUSINESS COMMUNICATION - Question Paper

d) i. indented, ii. beginning

52 During an interview, 1 way of indicating that you have completed answering a ques. is, by dropping the pitch of your voice on the ________of your final sentence.
a) Appraisal b) Open
c) Last syllable d) None

53 Group Discussions are organizes in order to measure certain _______ of the participants, which are otherwise difficult to identify and time consuming to assess.
a) Traits b) Knowledge Based
c) Moderator d) Case

54 The kind of listening where various kinds of sounds are recognized and differentiated is called as ________.
a) Critical listening b) Therapeutic listening
c) Discriminative listening d) Relational listening

55 A ______ is used to separate 2 words, whereas a ______ is used to unite them.
a) Dash, hyphen
b) To indicate possession and contraction
c) Period, Colon d) None

56 A precis is
a) A story b) A summary
c) An unchanged statement of something in
d) An abstract shortened from

57 We acquire info from:
a) TV b) Cassettes
c) Radio d) All of the above

58 An example of a common gender is:
a) Lion b) Table
c) Box d) Children

59 To learn efficiently 1 has to have a _______ for studying and the improper ________ of studying.
a) Knowledge, Language b) Reason, Method
c) Language, Meaning d) Interest, Aim

60 Listening involves _______ the data, _____ the data and also ________ to the data.
a) Processing, Reconstructing, Giving meaning
b) Collecting, Processing, Entering
c) Forming, Documenting, Interpreting
d) Recording, Reading, Listening


4 MARKS

61 1 of the great tools that is used to handle the complaining customers is the technique of BLAST. The acronym stands for:-
a) Believe, Listen, Apologize, Satisfy,Treat
b) Believe, List, Apologize, Satisfy, Thank
c) Believe, Listen, Apologize, Suggest, Thank
d) Believe, Listen, Apologize, Satisfy, Thank

62 The semantic markers used to indicate the development of ideas or to list the ideas are:-
i) Primarily, ii) Secondly

Earning:   Approval pending.