Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007 M.B.A Management Process and Organizational Behavior- MB0022 - Question Paper

2. Use of negotiation through exchange of benefits and favors
3. Use of flattery , creation of goodwill
4. Use of direct and forceful approach such as demanding compliance
(a) 1. Assertiveness 2. Friendliness 3.bargaining 4. cause
(b) 1. Bargaining 2. Friendliness 3. Assertiveness 4. cause
(c) 1. cause 2. Bargaining 3.friendliness 4. Assertiveness
(d) 1. Friendliness 2. Assertiveness 3. Bargaining 4. cause
64 Prime time communication is an advertising company. On the afternoon
of eleventh September,2006, a sudden attack occurred causing a great loss
in terms of physical property and this also badly affected the business.
This has lead to a situation of crisis. Identify the kind of crisis.
a) Perceptual crisis
b) Smoldering crisis
c) Sudden crisis
d) Emotional crisis
65 “Jan-Patrika” is famous and old family magazine. They have planned a
change to redefine their policies and work culture. To begin implementing
it they usually call meetings of employees, have formed groups at
various levels to suggest the problems, changes. They also hold
Round-Table sessions to clarify doubts and discuss the perspective of
change for organizing.
All this is being done to overcome the resistance to change. What
approach is followed here?
a) Facilitation
b) Education
c) Employee participation and involvement
d) Negotiation and Agreement
66 Arjun is a general manager, having a people centric approach. The
organization has to undergo a change. He is trying to obtain a method for
responding to resistance to change that offers the advantages of
building a commitment to the change and allowing valuable info
to be found.
Suggest him the most suitable method fulfilling his concerns.
a) Manipulation/coopration
b) Negotiation/agreements
c) Facilitation/support
d) Involvement/participation
67 Identify the accurate sequence of steps in the OD process.
I Reinforcement and follow up
II issue identification , Diagnosis
III Monitoring and valuation
IV Planning
a) (I), (II), (IV), (III)
b) (II), (IV), (I), (III)
c) (I), (IV), (III), (II)
d) (II), (I), (III), (IV)
67 Vinod is a very successful sales executive. His manager is a very caring
boss, who keeps motivating him and provide him responsibility. He
appreciates him and also tries to understand the difficulty.
What assumption is applicable here?
a) Theory X
b) Need hierarchy
c) Theory Y
d) Classical conditioning
68 Sheela is the owner of Quick Glow Cosmetics Company. Since, past 2-3
months she is facing issues of employee discipline. They come late,
enter into arguments. Sometimes destroying or wasting the
Organizational resources. She is looking towards a short term solution
for dealing with issue behaviors.
What actions she may take?
a) Redefining the rules
b) Terminating employees
c) Rewarding good behaviors
d) Oral reprimands, written warnings, temporary suspensions
69 Match the cohorts with their respective time frames.
a) Veterans
b) Boomers
c) Xers
d) Nexters
select accurate choice
a) 1) Most recent, 2) 1940 , 3) Mid 1980 ,4) 1960 to 1980
b) 1) 1940, 2) 1960 to 1980, 3) Mid 1980, 4) Most latest
c) 1) 1960 to 1980, 2) Most recent, 3) 1960 to 1980, 4) Mid 1980
d) 1) Mid 1980, 2) 1960 to 1980, 3) Most recent, 4) 1940
70 Super silks are fashion house. Recently they have decided to bring in
a few modifications in their policies and work environment. the team of
experts have recommended that
1 flexible work arrangements shall be given
2 enhance the job security
3 creating task variety
4 exploring and creating career opportunities
What is their main purpose behind doing all this?
a) Organization change
b) Enhance job satisfaction
c) Introducing new value system
d) Managing stress
71 The personality factors of “ the Big 5 Model “ are :
a) Extraversion, agreeableness, conscientiousness, emotional stability,
openness to experience
b) Visionary, conscientiousness, agreeableness, emotional stability.
Organizational.
c) Visionary, agreeableness, courteousness, emotional stability, openness
to experience.
d) Extraversion, agreeableness, conscientiousness, emotional stability.
72 Meera’s mother is wondering at her behavior. She is Melancholic,
Unhappy, and Gloomy, Hopelessness is reflected when she tries to talk
to her.
What kind of emotion may be dominant here?
a) Anger
b) Sadness
c) Fear
d) Love
73 Jaya is a self-confident, ambitious and energetic person. She prefers
the verbal activities, to influence others and attain power. Her mother
wishes that she may learn music and become a musician while the
dad wants her to become a economist.
You are a career counselor. What congruent occupation you may
suggest. What is the personality kind you identify, referring to the
Holland’s classifications?
a) Social – Teacher, Counselor
b) Enterprising – Lawyer, Public Relations Specialist
c) Artistic – Painter Musician
d)Realistic – Mechanic, Farmer
74 Nitin thinks that Bala . The foreman at Tuff metal works is a poor
performer. He regularly checks the work and closely supervise, He do
not trust the competency of Bala. He has low exceptions from Bala and
this has resulted to the reduce in Bala’s performance. What effect is
evidenet here?
a) Halo effect
b) Pygmalion effect
c) Golem effect
d) Contrast effect
75 Shweta gets an avg. salary with a company; The company offers
high levels of job security. She has many friends on the job. What
motivational needs are satisfied here?
(a) Belonging
(b) Status/self-Esteem
(c) Physiologic
(d) Safety

Earning:   Approval pending.