Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007 B.C.A Computer Application Business communication II === - Question Paper

(a) address, date, body, subject, signature, enclosure,
(b) address of the applicant, date, salutation, subject, body, signature,
enclosure
©address, salutation, date, body, subject, enclosure, signature
(d) address, date, subject, body, salutation, enclosure, signature
Ans: B

71.While communication with the ______________, ______________ phrases and
______________ have to be used in their _______________ situations.
(a) customers, polite, expressions, improper
(b) relatives, harsh, gestures, inappropriate
© Subordinates, impolite, impressions, actual
(d) audience, rude, dialogues true
Ans: A

72. Pick out the statements that are true:
1.when a customer calls you to complaint about the service offered by you,
you should tell him to call a few other time.
2.When a customer brings a complaint, you should listen to the issue and
show that you believe in what he says.
3.A sincere apology will usually diffuse a lot of frustration that the customer
has.
4.Nodding of the head and repeating the identical words of the speakers is a
strategy to be used while practicing passive learning.
(a) true, true, true, actual
(b) false, false, false, actual
© false, true, true, false,
(d) true, true, false, false
Ans: C

73. The semantic markers used to introduce an idea that runs against what has been stated earlier are:
(1) therefore (2) nevertheless (3) on the other hand (4) yet
(a) 1,2,3,4
(b) 2,3,4
©1,3,4
(d) none of them
Ans: B

74.Pick out the statements that are true:
1.By using a dissolve unit and 2 slide projectors it is possible to create a
transition fade in and out effect.
2.Audience considers slides as more professional.
3.Slides are more effective in a well-lit room.
4.It is possible to replace slides or their sequence during presentation.

(a) false, true, true, actual
(b) true, true, false, actual
© true, false, true, actual
(d) true, true, true, actual
Ans: B






75.Choose the accurate order of steps, when 1 is making a presentation outside one’s
organization:

(a) descriptions of methods and results, audience ques. session,
introduction, conclusions, suggestions and a summary, giving the
audience the background
(b) giving the audience the background, introduction, description of
methods and result, conclusions, suggestions and a summary,
audience ques. session
(c) audience ques. session, introduction, description of methods and
result, giving the audience the background, conclusion, suggestions
and harmony
(d) introduction, audience ques. session, description of methods and
results, giving the audience the background, conclusions, suggestions
and a summary.
Ans: B


76._____________ is the most important aspect of style in a language.
a. alphabets
b. articles
c. punctuation
d. nouns

Ans: c.


77.____________ is a means of making ideas and thoughts clearer and easier to grasp by breaking them down into logical units
e. Writing
f. Punctuation marks
g. Pronunciation
h. Grammar

Ans : b.

78.Punctuation decides the combination of 2 words to make a ____________
i. Letter
j. Memo
k. Report
l. Phrase or clause

Ans: d.
79._______________ is also called “Period in American English.
m. Comma
n. Exclamation
o. Full stop
p. Semicolon

Ans: c.

80. While a dash is used to separate 2 words, ___________ is used to unite them
q. Comma
r. Exclamation
s. Hyphen
t. Semicolon

Ans: c.

81. ___________ is used to separate clauses of a compound sentence when they have a comma
a. Colon
b. Semicolon
c. Parenthesis
d. Hyphen

Ans: b.

82. The forum where people sit together and explain a topic with the common objective of finding a solution for a issue is called ___________
u. Interview
v. Drama
w. Play
x. Group Discussion

Ans: d.

83. _________________ is the person who coordinates the group discussion
y. Manager
z. Time keeper
aa. Moderator
bb. Leader

Ans: c.


84. A _______________ is a narration of a situation or an event
a. Case
b. Report
c. Letter
d. Interview

Ans: a.

85. Back straight, and arms and legs uncrossed, shows a ___________ posture
a. Closed
b. Tensed
c. Open
d. Relaxed

Ans: c.

86. The ____________ is used to indicate possession and contraction in a sentence
a. Comma
b. Apostrophe
c. Full stop
d. Quotation Marks

Ans: b.

87. ________________ encloses the words of a speaker.
a. Quotation Marks
b. Comma
c. Full stop
d. Apostrophe

Ans: a.

88. _____________________ pertains to “what to say” aspect of the group discussion
a. Group Behaviour
b. Appearance
c. Manners
d. Knowledge of the content

Ans: d.

89. Group discussion are organizes in order to measure certain _________________ of the participants, which are other wise difficult to identify and time consuming to assess
a. Caste
b. Traits and qualities
c. Complexion
d. Religion

Ans: b.

90. ______________ is mainly used to introduce words that explain, amplify or interpret what precedes it
a. Colon
b. Semicolon
c. The hyphen
d. Full stop

Ans: a.

91. _______________can be used to show the omission of a verb in a sentence
a. Comma
b. Colon
c. Full stop
d. The hyphen

Ans: a.

92. To separate a noun clause preceding a verb ___________________ is used
a. Full stop
b. Quotation Mark
c. Dash
d. Comma

Ans: d.

93. Showing direction to a group requires the subsequent quality
a. Leadership
b. Good Appearance
c. Open body language
d. Communication skills

Ans: a.

Earning:   Approval pending.