Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007 B.C.A Computer Application Business communication II === - Question Paper

©sender, response encoding, message, decoding, receiver, feedback
(d)sender, decoding, message, encoding, receiver, response, feedback
Ans: B

53.say whether actual or false:
1.use simple language without clichés while writing a memo.
2.Minutes are submitted by the name of the typist who has typed the minutes.
3.The minutes of the meeting should contain the point of view of the minute taker
4.Ypou can use tables and charts in a memo.

(a) false, true, true, false
(b)true, false, false, actual
© false, true, true, actual
(d)false, false, false
Ans: B

54. What is the full form of FOB:
(a)fire on board
(b)free on broad
©free on board
(d)free of board
Ans: C

55. Match the subsequent body language gestures with their meanings:
(1) rolling one’s eyes (a) lack of confidence
(2) nodding (b) exasperation
(3) crossing of arms © confirmation
(4) shaking of legs (d) defensive
a.1- d, 2- c,3- b, 4- a
b.1-c,2-a,3-d,4-b
c.1-b,2-c,3-d,4-a
d.1-a,2-b,3-c,4-d
Ans: C

56. 1 of the great tools that is used to handle the complaining customers is the
technique of BLAST. The acronym stands for:
(a)believe, listen, apologize, satisfy, treat
(b)believe, listen , apologize, suggest , thank
©believe, listen, apologize, satisfy, thank
(d)believe, list , apologize, satisfy, thank
Ans: C



57. Which of the subsequent statements are true?
1. in oral communication, there is a possibility of immediate response.
2. f 1 wants to have an effective communication, 1 should be egoistic.
3. Oral communication always saves time.
4. Never leave a caller on hold.
(a) false, true, true, false\
(b)true, false, false, actual
©true, true, false, false

Earning:   Approval pending.