Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2009 B.B.A BB 0015 - Quality Management - Assignment for fall session - Question Paper

Bachelor of Business Administration-BBA Semester III
Subject Code – BB 0015
Subject Name –Quality Management two Credits
(Book ID: B0095)
Assignment Set- one (30 Marks)

Note: every ques. carries 10 Marks. ans all the questions:
Q.1) Why companies are stressing on Quality Management ? [10 marks]

Q.2) How quality control concept is related to organization performance? [10 marks]
elaborate these concepts?

Q.3) “Customer satisfaction is the basis of quality management”: what are the statement. [10 marks]








Bachelor of Business Administration-BBA Semester III
Subject Code – BB 0015
Subject Name –Quality Management - two Credits
(Book ID: B0095)
Assignment Set- one (30 Marks)

Note: every ques. carries 10 Marks. ans all the questions:
Q.1) Supplier plays an important role in quality management; how and why they are related? [10 marks]

Q.2) What role employee motivation plays in quality management? discuss any 2 theories of motivation.
[10 marks]
Q.3) “Bench marking is a systematic method by which organizations can measure themselves against the best industry practice”: what are the statement and discuss how globalization has affected benchmarking practice. [10 marks]

Earning:   Approval pending.