Rajiv Gandhi Proudyogiki Vishwavidyalaya 2011 B.E Information Technology IT502(IT ENABLED SERVICES ETHICS & MGT.)__ - Question Paper
IT-S02
9.E. {Fifth Semester) EXAMINATION, Dec, 2011 {Information Technology rgg. Branch)
IT ENABLED SERVICES, ETHICS AND MANAGEMENT (IT-S02)
Time: Three Hours Maximum Marks: 100 Minimum Pass Marks : 35 Note : Attempt all questions. All questions carry equal marks.
1. (a) What are the challenges and inhibitions of IT and
business strategy alignment? 10
(b) Define the stages of IT strategy development and what are the broad steps for developing IT strategy for competitive advantage. 10
Or
2. What is IT and business alignments? Explain with its three levels and the 3D framework of discipline, design and drive
in detail. 20
3. Enumerate and explain some of the prominent best practices
for achieving good SlTP. What are the typical contents of SlTP? 20
Or
4. Write a short note on the following Strategic IT Planning
approaces described by the leading researchers* 10 each
(a) ISM business system planning
(b) Porter's value chain analysis
5. (a) What is IT infrastructure Library? How does it help
in adopting best practices for IT service management? 10
(b) What are the imperatives, motivations and need of IT
outsourcing? 10
Or
6. Why is IT service management strategy gaining increasing importance for the current business? What would be the impact if we continue to adopt ad-hoc approach for
managing IT services in leading corporate? 20
7. Explain traditional knowledge. How is it protected through: 10 each
(a) patents
(b) copyright?
Or
8. Which caution should be followed using internet? What
etiquettes should be adopted during e-mail? 20
9. Descnbe computer professionals behaviour and social view. 20
Or
10. (a) What are computer ethics? Explain its importance. 10
(b) What are after-effects of software piracy? 10
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