Punjab Engineering College 2007 B.E Computer Science TOTAL QUALITY MANAGEMENT - Question Paper

B.E Computer Science
MG-1401 TOTAL QUALITY MANAGEMENT

2 MARKS:

1. describe Quality as per Ed. Deming?
2. What do you understand by quality statement?
3.Expalin: Empowerment?
4.Explain:Supplier selection?
5.List out different measurements of dispersion in SPC?
6.Explain the rules to be followed in sample selection?
7.List down the pillars of TPM?
8. Expalin:Taguchi Quality Loss Function?
9. discuss about NCR?
10. Expalin the need for the quality systems in an organization?

16 MARKS (5x16=80)

11. (a).(i) List out the barriers of TPM implementation?[marks 8]
(ii). explain about the analysis techniques for the quality cost?[marks 8]

(or)

(b). (i). discuss the principles of TQM?[marks 8]
(ii) Expalin about the strategic planning?[marks 8]

12. (a). discuss the following:
(i). 5S[marks 5]
(ii) Kaizen[marks 5]
(iii) Supplier rating and relationship diagram[marks 6]

(or)

(b) explain about Maslow's need hierarchy theory and Herzberg's 2 factor theory for motivation?[marks 16]

13. (a). Explian in detail:
(i). Process capability[marks 8]
(ii). 6 sigma[marks 8]

(or)

(b) explain the need, construction and applications of control charts for variables.[marks 16]

14. (a). explain the objectives, process, result and benefits of FMEA?[marks 16]

(or)
(b). discuss about the following:
(i). QFD process[marks 8]
(ii). Benchmarking process[marks 8]

15.(a). (i). discuss about quality system auditing?[marks 8]
(ii) explain the implementation of ISO:9000:2000 quality systems?[marks 8]

(or)

(b).(i). discuss about the documentation process in ISO 9000:2000 system?[marks 8]
(ii) explain ISO 14000 requirements and its benefits?[marks 8]


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