Kerala University 2010 M.B.A -Third Semester , (2006 Scheme) (Full time) -TOTAL QUALITY MANAGEMENT - Question Paper
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Third Semester MBA Degree Examination, January 2010
(2006 Scheme) (Full time)
TOTAL QUALITY MANAGEMENT
Time : three hours
Max. Marks: 60
PART A
Write short notes on any 5 ques.. every ques. carries three marks [5x3=15 Marks]
1) What is TQM?
2) Define quality.
3) What do you mean by statistical process control?
4) Give any 2 benefits of TQM.
5) Explain briefly about graphical technique.
6) What is measurement?
7) Give any 2 advantages of statistical process control.
8) Define statistics.
PART B
ans any 3 of the subsequent. every ques. carries 10 marks. [3X10=30 Marks]
9) Explain the basic concepts and features of TQM.
10) What types of quality need in service. discuss.
11) Explain the necessary conditions to create empower force.
12) A major manufacturer of computer has determined their new machines will have a constant failure rate of 0.2 per year under normal operating conditions, how long should the warranty be if no more than 5% of the computers are returned to the manufacturer for repairs?
13) A large manufacturer of watches makes a few of its own parts and buys a few other parts from a supplier. The supplier lots of parts that meet the specifications of the horologist. The supplier thus wishes to keep a continuous check on its production of watch parts. 1 gear has been a special problem; a check of 25 samples of 5 pieces gave the subsequent. Data in key dimension.
X = 0.3175 R =0.00508
PART C [15 marks]
14) For every 100 units of product manufactured, a certain process yields 85 conforming units, five that must be scrapped and 10 that must be reprocessed. every unit scrapped outcomes in a $50 loss; every reprocessed unit requires .5 hours extra processing time. The source time of producing the original 100 is 20 hours. compute the scrap cost, reprocessing time and productivity per hour. Productivity should be computed in terms of conforming units per hour of resource input.
| Earning: Approval pending. |
