Periyar University 2005 Hotel Management and Catering science, Business communication - Question Paper

S.No:656
DII

(For the candidates admitted from 2003-2007 onwards)

B.Sc. DEGREE EXAMINATIOIN, APRIL/MAY 2005
First Semester
Hotel Management and Catering Science
Business Communication
Time: 3 hours Maximum :75marks

PART A- (10X2=20 marks)
ans all ques.

1. What is decoding of message?
2. What is communication channel?
3. What do you mean by ‘enquiry’ and ‘response’?
4. What is written communication? provide any 2 examples
5. What is Internet?
6. What is Fax?
7. What is external recruitment?
8. What is Telephone Interview?
9. What is a Report?
10. What is Memo?

PART—B (5X5=35 marks)
11 a Explain the listening Barriers.
b Explain the process of Communication in brief.
12. a What is the best way of communicating to a group? discuss
b. Write the qualities of a speaker
13. a. Write the importance of Telephone in the Hotel Industry.
b. How do you handle Telephone?
14. a. Write the guidelines for a interview
b. Write a letter “seeking for a suitable job” in the Hotel.
15. a. What are the parts of a report?
b. How is report written?
Part – C (3x10=30)
16. Explain the Barriers of communication and how to overcome the barriers.
17. Explain the importance of communication in the Hospitality industry
18. Write a dialogue ranging from the Restaurant Rostessa and a guest over the Telephone.
19. Design an advertisement for the positions of General Manager, Executive chef and food and Beverage Manager to be published in the daily.
20. Write a Room Sales Report of 120 Rooms Hotel for the month of May.

Earning:   Approval pending.