Periyar University 2004 Hotel Management and Catering science, Business communication - exam paper

S.No:1306
DII

(For the candidates admitted from 2004 onwards)

B.Sc. DEGREE EXAMINATIOIN October/November 2004
First Semester
Hotel Management and Catering Science
Business Communication
Time: 3 hours Maximum :75marks

PART A- (10X2=20 marks)
ans all ques.

1. What is encoding?
2. What is communication l?
3. Oral communication -Explain
4. Give any 4 examples for visual communication.
5. What is Inter-com?
6. What is Fax?
7. What is resume?
8. What is Internal recruitment ?
9. What is a Report?
10. What is dispute?

PART—B (5X5=35 marks)
11 a What do you understand by barriers of communication? discuss
b Write the guidelines for listening.
12. a What are the essential qualities of a good speaker
b. How do you make your speech effective?
13. a. What are the points observed while handling Telephone?
b. Write the importance of intercom in the Hotel.
14. a. Why is interview conducted?
b. Write the guidelines for interview
15. a. What are the elements of a report? discuss
b. Write a brief report on “maintenance of Equipment”.
Part – C (3x10=30)
16. Explain the process of communication in detail.
17. Write a dialogue ranging from the receptionist and a guest over the counter.
18. Write a Telephone conversation ranging from the guest and Banquet assistant.
19. Prepare a resume for a job in the Hotel.
20. Write a Sales Report of a Restaurant for the month of January.

Earning:   Approval pending.