Periyar University 2004 Hotel Management and Catering science, Business communication - Question Paper

S.No:385
CXA/99 UHMA 5/AQF

(For the candidates admitted from 2003 onwards)

B.Sc. DEGREE EXAMINATIOIN October/November 2004
First Semester
Hotel Management and Catering Science
Business Communication
Time: 3 hours Maximum :75marks

PART A- (10X2=20 marks)
ans all ques.

1. What is visual communication?
2. What are the polite words used in hotels?
3. What is postscript in a letter?
4. Define consensus.
5. What is Motivation?
6. What is Telex?
7. What is the role of pronunciation in speech?
8. What is appendix in a report writing?
9. What are the points to be borne in mind while preparing for an interview?
10. What are the qualities looked for in group discussions?

PART—B (5X5=35 marks)
11 a Discuss the importance of reports in commerce and industry
b What are the salient features of good report?
12. a What are the various methods of communication?
b. How can overcome the barriers of communication?
13. a. Sketch the importance of speech in hotels
b. Write a note on the art of persuasion.
14. a. How can telephone skills be developed?
b. Discuss the use of telephone in the hotel industry.
15. a. What are the salient features of an effective interviewer?
b. Bring out the format of a resume with an example.
Part – C (3x10=30)
16. Bring out the importance of listening communication.
17. What are the essential qualities of a good speaker.
18. What are the various kinds of reports and their uses?
19. Bring out the various kinds of reports and their uses
20. How can 1 emerge successful in an interview?

Earning:   Approval pending.