Periyar University 2005 Hotel Management and Catering science, Front office management - Question Paper

S.No:652
DIE

(For the candidates admitted from 2005 onwards)

B.Sc. DEGREE EXAMINATIOIN April/May 2005
First Semester
Hotel Management and Catering Science
Front Office Management
Time: 3 hours Maximum :75marks

PART A- (10X2=20 marks)
ans all ques.

1. Define chain operations
2. What do you mean by hospitality?
3. Define the term heritage hotel.
4. Classify hotels according to operating periods.
5. Name any 2 functions of bell attendants.
6. What do you mean by “Organizational hierarchy”?
7. Name any 4 equipments used in front office.
8. What do you mean by “Non-automated”?
9. What is reservation confirmation?
10. Name any 2 kinds of Wild lie sanctuaries in India.

PART—B (5X5=25 marks)
11 a Explain in detail any 2 categories of travelers, in terms of purpose of
travelling.
b Discuss “The Key to maximum profits is maximum room occupancy”
12. a List down the criteria needed for obtaining star status for a hotel.
b. Briefly discuss time share and condominium hotels.
13. a. Explain briefly any 5 attributes of front office staffs.
b. Draw a layout of a front office department of a large hotel.
14. a. Explain in detail various kinds of meal plans.
b. Explain in detail any 5 kinds of rooms
15. a. Explain the various methods of guaranteeing a reservation booking
b. How will you handle the follow situation:
i) If the accommodation is not available? ii) if the guest is black listed?
Part – C (3x10=30)
16. Enumerate the historical background of hotel industry in Idia..
17. Explain in detail the classification of hotel.
18. Draw an organizational structure of a front office department of large hotel. Write down the duties and responsibilities of any 5 front office staff.
19. Prepare a tariff for a 100 room hotel which is to be opened shortly at Chennai
20. Explain in detail the basic reservation activities.

Earning:   Approval pending.