Guru Gobind Singh Indraprastha Vishwavidyalaya 2005 B.Sc Hotel Management & Tourism Room Division Management - Question Paper

END-TERM exam
SIXTH SEMESTER [BHMCT] - MAY 2005
Paper Code: BHCT 302 Subject: Room Division Management


Time : three Hours Maximum Marks : 75
Note: Attempt any 5 ques.. All ques. carry equal marks.

Q.1 "Safety and Security in hotels is important". explain this statement.
What measures should be followed for its effective use.

Q.2 Write short notes on the following:
(a) Staff Training
(b) Staff Incentive
(c) Staff Selection


Q.3 "Rooms are more perishable than Food". Do you agree with this
statement? explain. How do you ensure maximum occupancy in a
hotel?


Q.4 What is the difference ranging from "Cooperation" and "Coordination"?
discuss the important areas of coordination in a large hotel.


Q.5 Enlist atleas t 4 situations under which a hotel is liable towards guest
valuables. explain 2 methods of accepting guest valuables for safe
keeping in a good hotel.


Q.6 How would you handle the following:
(a) Death of a guest in a hotel
(b) Theft of guest property by a staff
(c) Damage to Hotel Property by a guest


Q.7 discuss the various kinds of "Training Programmes" that should be
followed for employees of various levels in a large hotel.


Q.8 How do you measure "Customer Satisfaction"? What steps should be
taken by the management of a hotel to ensure proper customer
satisfaction.

Earning:   Approval pending.