Periyar University 2004 Hotel Management and Catering science, Front office Operations-II - Question Paper

No:373
99 UHMC 1/AQQ/CXL

(For the candidates admitted from 2004 onwards)

B.Sc. DEGREE EXAMINATIOIN October/November 2004
Third Semester
Hotel Management and Catering Science
Front office Operations-II
Time: 3 hours Maximum :100 marks
PART A- (10X2=20 marks)
ans all ques.
1. What is selling skils?
2. What is Shitney rack?
3. What is NOTRON 2000?
4. What is Guest Arrival Debate?
5. What is safety deposit facilities?
6. What is Pan No?
7. What is key control?
8. What is Local Information?
9. What is Telex Equipment?
10. What is Fax
PART—B (5X7=35 marks)
11 a What is Back to Back?
b What is float?
12. a What is different operating modes?
b. Explain Guest Accounting Process Flow
13. a. What you mean by cashiers report?
b. What is method of settling guest accounts?
14. a. What do you mean by key control?
b. What is pageing?
15. a. What is Telephone Manners?
b. What is Fax procedure
Part – C (3x15=45)
16. Brief out the registration operating modes.
17. Brief principles of Hotel Billing
18. Explain credit card handling
19. Brief out Bell desk activities.
20. Explain taking up Registration through telephone.

Earning:   Approval pending.