Periyar University 2008 B.Sc Hotel Management & Tourism INATIOIN, OBER/EMBER - Question Paper

B.Sc. DEGREE EXAMINATIOIN, OCTOBER/NOVEMBER 2008

Fifth Semester

Hotel Management and Catering Science

FRONT OFFICE MANAGEMENT

Time: 3 hours Maximum :75marks

PART A- (10X2=20 marks)
ans ALL ques.

1, describe scanty baggage.
2. describe lobby
3. What is a ledger?
4. describe allowance voucher.
5 Mention any 2 functions of high auditing.
6. describe no show.
7. What is Forecasting?
8. describe walk-in.
9. What is occupancy rate?
10. What is rate spread?

PART B – (5x4=20)
ans ALL ques.
11. a) Write a small note on informations about tourist places.
Or
b) Write few telephone manners
12. a) Write a short note on non automated guest accounting.
Or
b) discuss visitor’s paid out
13. a) Write a short note on cross checking
Or
b) provide a small note on credit monitoring
14. a) Write how to compute the percentage of walk-ins
Or
b) Write the formula for fore-casting
15. a) Write a short note on measuring yield.
Or
b) Write a short note on occupancy percentage with example.

..2..
PART C – (5x7=35)
ans ALL ques.
16 a) Write the importance. of telephone service.
Or
b) Write the job description of bell captain.
17. a) Write the ways of setting bills
Or
b) Write an what are note on Visitors tabular ledge.
18. a) Write the functions of night auditing
Or
b) Write the procedure for preparing night auditing report.
19. a) Whar are the accessories used in the guest room decoration?
Or
c) provide a few useful forecasting data’s
.
20. a) Write an what are note on potential avg. rate.
Or
b Write the formula for avg. rate per guest with example.

Earning:   Approval pending.