Periyar University 2007-1st Sem B.Sc Hotel Management , OBER/EMBER and Catering Science - Question Paper

B.Sc. DEGREE EXAMINATION, OCTOBER/NOVEMBER 2007
First Semester
Hotel Management and Catering Science
Front Office Operation – I

Time: 3 hours Maximum :75marks
PART A- (10X2=20 marks)

ans all ques.

1. what do you mean by front office operation?
2. Brief out down town hotel
3. How do you classify hotels?
4. What is air port Hotel?
5. Who is called chef de brigade?
6. Who is called reservation assistants?
7. What is NCR machine?
8. What is duplex room?
9. What is slop slot?
10. What is reservation enquiries?

PART B – (5x5=25)

ans ALL ques.

11 a. discuss the modern advancement in hotel industry.
b. provide the status of hotel industry as from 10 years from now.
12. a. Classify holes?
b. What is called resort hotels?
13. a. What is the organization structure of front office?
b. What do you mean by staff organization?.
14. a. define kind of room
b. discuss kind of plans
15. a. What is Whitney rack system.
b. What is called reservation form?
PART B – (3x10=30)
ans ALL ques.
16. provide 5 advancement in the technology with related hotel industry.
17. What is timeshare? And conference centers.
18. Duties and responsibilities of front office staff?
19. discuss front office system
20. Modes and sources of reservation.

Earning:   Approval pending.