Periyar University 2009 B.B.A Total quality management - Question Paper

17. (a) Describe the difference between control limits and specification limits.

Or

(b) Explain the pillars of TQM.

(a)/frhat    is 5S? Explain all the elements of 5S principle in detail.

Or

(b)    Explain the various types of histograms with their interpretations.

197a) S'What are the steps involved in Benchmarking process? Explain.

Or

(b) Explain the process of Business Process Reengineering.

20. (ay What are the barriers encountered by management while implementing TQM?

Or

(b) Explain how core competence and strategic alliance useful for ensuring quality.

06 UBAE 02/06 UBX 17

(For the candidates admitted from 2006-2007 onwards)

B.B.A./B.B.A. (CA) DEGREE EXAMINATION, NOVEMBER/DECEMBER 2009.

Fifth Semester

TOTAL QUALITY MANAGEMENT (TQM)

Time : Three hours    Maximum : 100 marks

PART A (10x2 = 20 marks)

Answer ALL questions.

Each answer shall not exceed 6 lines.

JrfT)efine quality planning.

2 What do you mean by quality as customer delight?

-SVVhat are the fundamentals of quality management?

4'"~^NWhat do you mean by variations in SPC?

) Under what situations, one can use cause and effect diagram?

"6. ' What are the types of check sheets commonly used?

7_>/"What is benchmarking?

is meant by Business Process Re-engineering?

B' What is meant by core competence?

y$. What are the elements of TQM?

PART B (5 x 4 = 20 marks)

Answer ALL questions.

Answer shall not exceed 2 pages.

List out the dimensions of quality.

r

Or

(b) Briefly explain the process of quality.

(a)    Write down the objectives of quality management.

Or

(b)    What are the benefits of quality assurance?

l#(a) Write short notes on 5W2H method.

Or

(bK'Why ISO 9000 and other quality systems are required?

14taP Differentiate Product Benchmarking Vs Process Benchmarking.

Or

(b Write down the benefits of benchmarking.

Briefly explain the role of MNCs in ensuring quality.

Or

(b; What are the characteristics of TQM?

PART C (5 x 12 = 60 marks)

Answer ALL questions.

Answer shall not exceed 5 pages.

16y/(a) What do you mean by quality planning road map? Can it be applied to the major programmes at corporate level? Explain.

Or

(bj/ Explain input/output process model.

3    SJNo. 2422

Attachment: periyar-university-2009-b-b-a-3726-1.jpg periyar-university-2009-b-b-a-3726-2.jpg

Earning:   Approval pending.