Rajasthan Technical University 2010 B.Tech Information Technology B-TechIT Infrastructure Management(ELECTIVE), ,KOTA - Question Paper

6E3026
B-tech. - VI sem. (main/back) Examination, June-2010
info Technology
6IT6.3 IT Infrastructure Management(Elective)
Instruction to candidates:
Attempt overall 5 ques.. Internal option is indicated. All ques. carry equal marks. (Schematic diagrams must be shown wherever necessary. Any data you feel missing May suitably be presumed and said clearly. Units of volumes used/calculated must be said clearly.)
UNIT-1
Q.1. (a) What IT Infrastructure means. What services are given by IT Infrastructure. (8)
(b) discuss "Total cost of Ownership". How TCO is computed and what benefits TCO provide. (8)
OR
Q.1. (a) discuss the value of system management for Business. (8)
(b) Write short note on Complexity of today's computing environment. (8)
UNIT-2
Q.2. (a) What ITIL means. What features ITIL contains. (8)
(b) elaborate various models to identify customer's requirement. (8)
OR
Q.2. (a) discuss the benefits of ITIL. (8)
(b) What factors are considered during designing of IT organization. (8)
UNIT-3
Q.3. (a) What is availability management. What benefits are given by availability management. (8)
(b) What is service level management and its objective. By what factors service level management is affected. (8)
OR
Q.3. (a) discuss financial management for IT services in detail. (8)
(b) discuss different inputs of capacity managements and benefits of capacity management. (8)
UNIT-4
Q.4. (a) Why incident management is needed. define IT infrastructure library approach to incident management. (8)
(b) What service desk do. What is typical situation of support without service desk. (8)
OR
What is change management. describe roles of change management and key participants in change management. (16)
UNIT-5
Q.5. (a) What do you mean by lightweight Directory Access Protocol. provide protocol overview and directory structure for this protocol. (8)
(b) What is identity management. elaborate component of identity management and what tasks are performed by identity management. (8)
OR
Q.5. (a) What is Bare-machine recovery and define its strategies. (8)
(b) What is Access management. discuss components and benefits of Access management. (8)

Earning:   Approval pending.