NMIMS University 2005 Post Graduate Diploma Bank management Information Technology for Management - exam paper

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES, MUMBAI-56.(DEEMED UNIVERSITY)
DISTANCE LEARNING PROGRAMMES IN MANAGEMENT
December 2005 exam

info TECHNOLOGY FOR MANAGEMENT(PGDBM,PGDFM,PGDMM,PGDHRM)
(Second Year)


DATE : 23/12/2005 Total Marks 100
TIME : 2:00 pm to 5:00 pm Duration : three Hrs

Instructions:
1.Q.1 is compulsory and carries 25 Marks
2.Answer any 5 ques. from Q.2 to Q.8
3.Q.2 to Q.8 carry 15 Marks every.

Q. 1.Write Short notes (Any FIVE)
1.Application Software
2.E. R. Model
3.Fiber Optic
4.GPRS
5.Network Security
6.Business Intelligence
7.Internet Service Provider
8.Internet Applications

Q.2 What is Knowledge Management(KM)? What role info Technology plays in KM?

Q.3 define the concept of supply chain collaboration with suitable examples.

Q.4 What is Business Process Reengineering? discuss BPR methodology.

Q.5 What is CRM? explain various principles of CRM.

Q.6 discuss ERP systems, it’s advantages and steps involved in ERP implementation.

Q.7Differentiate(Any THREE)
a.Internet and Intranet
b.LAN and WAN
c.RAM and ROM
d.Server and client

Q.8 Internet technology and Electronic commerce has brought the manufacturers and the customers very close to every other. This should outcome into better customer relationship management and supply chain management. Please discuss.

Earning:   Approval pending.