NMIMS University 2006 Post Graduate Diploma Bank management Information Technology for Management - Question Paper

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES, MUMBAI-56.
(DEEMED UNIVERSITY)
SCHOOL OF DISTANCE LERNING
PGDBM II/PGDFM II/PGDMM II/PGDHRM II (OLD COURSE)

info TECHNOLOGY FOR MANAGEMENT



DATE : 18.11.2006 Total Marks 100
TIME : 3pm to 6pm Duration : three Hrs

Instructions:
1.Q.1 is compulsory and carries 20 Marks
2.Answer any 4 ques. from Q.2 to Q.10
3.Q.2 to Q.8 carry 20 Marks every.

Q. one Write Short notes (Any FIVE)
1.Output Devices
2.E. R. Model
3.Fiber Optic
4.User Involvement in the System Development
5.GPRS
6.Network Security
7.Business Intelligence
8.Internet Service Provider
9.Internet Applications
10.Importance of Documentation

Q. 2.What is Knowledge Management(KM)? State with examples the benefits of KM in organizations.

Q. three define the concept of supply chain collaboration with suitable examples.

Q. four discuss how the public key, private key method can be used to give security in email exchanges

Q. five What is CRM? explain various principles of CRM.

Q. six What is ERP? provide any 2 ERP software and discuss their functionality

Q. seven Differentiate(Any THREE)
a. Internet and Intranet
b. Application Software and System Software
c. Transaction Processing Systems and Management info Systems
d. Server and client

Q. 8. Internet technology and Electronic commerce has brought the manufacturers and the customers very close to every other. This should outcome into better customer relationship management and supply chain management. Please discuss.

Earning:   Approval pending.