NMIMS University 2005 Post Graduate Diploma Bank management Information Technology in Banking - Question Paper

NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES(DEEMED UNIVERSITY)
DISTANCE LEARNING PROGRAMMES IN MANAGEMENT
MAY 2005 exam
I.T. for Banking
ADBM
DATE : two /5 /2005 Total Marks :100
TIME : 10 am to one pm

Note : In all there are 7 ques.. ans any 5 ques..
All ques. carry equal marks.

1.Discuss the components of a Branch Banking package indicating the objectives. What advantages will the banks have using such a package?

2. What is customer relationship management? Why is it so important to businesses? How do info systems facilitate customer relationship management in banks?

3."E-business is redefining old business models, to maximize customer value". explain this with examples from banking.

4. A major bank has an info system designed to keep track of loan officer assignments to clients and calls made on clients. The system was intended for use by the commercial loan department.

The bank has a large number of loans, and 1 officer might have 50 or 60 clients. As a result, it is very difficult for officers to maintain their own records. The computer system is designed to solve this issue.
An officer simply fills out a form when establishing a relationship with a new client or after having visited an existing account. This form is used to update a computer file and a report is produced showing every officer’s clients and the date of the most latest call on the client.
Unfortunately, the system has fallen into disuse. A number of clients are listed on the report but no longer do business with the bank. a few accounts are listed as belonging to retired or deceased loan officers! Reports continue on to be produced on a regular basis, though users never learn it.

Analyze the situation defined above. elaborate the key variables? What action is needed to improve the situation?

5. Please choose the improper ans to the subsequent ques..

i. Storage is very fast compared to memory, but is much more expensive than memory.
a)True
b)False

ii. The term bit refers to the amount of memory needed to store either a 0 or a 1.
a) actual
b) False

iii. 1 of the operating system's functions is to manage the way info is stored
on and retrieved from disks.
a) actual
b) False

iv. When you request data from a server computer on the Internet, your request is broken in packets, which may travel through multiple networks before reaching their destination.
a) actual
b) False

v. A Ring & a Mesh topology can be combined to form a Tree topology.
a) actual
b) False

vi. Integrated Circuits were used in computers that belonged to
a) first generation
b) second generation
c) third generation
d) fourth generation

vii. To simultaneously send the identical letter addressed to various people 1 can use
a) Thesaurus
b) Mail merge
c) Document format
d) Templates

viii. The application that revolutionized the Internet is
a) E-mail
b) File transfer
c) World Wide Web
d) Newsgroups

ix. Databases have evolved along with the programming languages.
a) actual
b) False

x. In many computer applications, a File menu provides commands that let you do the
which of the following?
a) Open a file
b) Save a file
c) Print a file
d) All of the above

6. Briefly explain the different channels available for banking transactions indicating the benefits to the banks. elaborate the challenges in deployment of these channels?

7. Write short notes on any 2 of the following:
a) Real-Time Gross Settlement System
b) Implementation of an info System
c) Decision Support System with reference to the Treasury operations in a bank.

Earning:   Approval pending.