Vinayaka Missions University 2008 Diploma Quality Management PRINCIPLES OF t Correspondence - Question Paper

COURSE CODE - 4040501
DIPLOMA exam – SEP 2008
DQM
PRINCIPLES OF QUALITY MANAGEMENT
(For Candidate Admitted from Calendar 2007 Onwards)
Time: three Hours Max. Marks: 75
part - A
ans all the ques. 15 X one = 15
1. describe Quality
2. describe Zero defects
3. describe Management
4. provide the expansion of PDSA.
5. describe quality planning.
6. What do you mean by matrix diagram
7. describe Network diagram
8. describe flow chart
9. What is Run chart
10. describe control
11. describe cost
12. provide the expansion of ISO
13. What do you mean by TQM
14. describe Benchmarking
15. What do you mean Quality circle
part – B
ans any 5 ques. five X six = 30
16. a) Write short note on dimensions of quality.
(Or)
b) Write a short note on quality planning
17. a) discuss about Juran’s Quality Trilogy.
(Or)
b) Write short note on Feigunbaum’s contribution to quality?
18. a) discuss the various kinds of histogram?
(Or)
b) discuss the procedure for constructing control chart
19. a) discuss the usage of reason and effect diagram
(Or)
b) Write short note on Paretto diagram
20. a) elaborate the characteristics of TQM?
(Or)
b) Briefly discuss the procedure of 6 Sigma.
part – C
ans any 2 ques. two X 15 = 30
21. Briefly discuss the Deming philosophy of quality improvement.
22. Briefly discuss the new 7 management tools and their usages.
23. Write a detailed essay on the elements of ISO 14000 EMS.
24. explain about benchmarking concepts in detail.
25. Elucidate about the concept of total productivity maintenance.

Earning:   Approval pending.