Narsee Monjee Institute of Management Studies (Deemed University)

Max. Marks: 100 Duration: 3 Hours

Subject: Individuals in Organization

 

 

Instructions: Q. No. 1 & 2 are compulsory. Answer any 2 Questions from the remaining questions.

 

 

Q. 1) Select the most appropriate answer of the following: (10)

 

1.      The approach which emanates from the pioneering work of Ivan Pavlov and John B. Watson is called :

 

a)      Behavioristic approach

b)     Social Learning Approach

c)      Cognitive Approach

d)     Integrated Approach

 

 

2.      The behavior which is transmitted by the organism which is not in response to any stimulus is called:

 

a)      operant behavior

b)     classical conditioning

c)      emitted behavior

d)     natural behavior

 

 

3.      Often than not, the employees sense of job satisfaction stems from

 

a)      non-monetary reasons

b)     monetary reasons

c)      quality of work

d)     quantity of work

 

 

4.      The relay room workers showed an increase in productivity during the test phase because:

 

a)      of their hard work

b)     of their positive attitude

c)      of their efficiency

d)     of better conditions

 

5.      Our productivity index and labor statistics of wasted man-hours speaks of:

 

a)      our indolent work attitude

b)     our inefficient work attitude

c)      our negative work attitude

d)     our negligent work attitude

 

 

6.      The abilities that are necessarily needed while performing standardized jobs are:

 

a)      intellectual abilities

b)     motor abilities

c)      mental abilities

d)     physical abilities

 

 

7.      A CEO who is following his organizations corporate policies, demonstrates:

 

a)      spatial visualization

b)     deductive reasoning

c)      inductive reasoning

d)     verbal comprehension

 

 

8.      Geert Hofstede discovered that managers and employees differed on five value dimensions of

a)      national culture

b)     regional culture

c)      international culture

d)     professional culture

 

9.      Reinforcement is an external explanation

 

a)      of behavior

b)     of perception

c)      of values

d)     of attitudes

 

10.  An individuals perception may be strongly influenced by

a)      satisfied desires and expectations

b)     unsatisfied desires & expectations

c)      unsatisfied needs or motives

d)     satisfied needs or motives

 

 

 

 

 

Q.2) Read the following case study and answer the questions that follow: (30)

 

 

 

Sameer Mehta works for Alpha Pharma Ltd. Alpha Pharma is a 40 year old traditional company which manufactures pharmaceutical products ranging from antibiotics to cough syrups. Sameer is a Medical representative and has to make on an average 10 calls per day to promote the companys products to doctors. He has been working with the company for past 4 years. He is smart employee who has marketed the companys products well. However Sameer hates if someone were to point his flaws. He has often argued out his performance appraisal with his boss Sudhakar Raut, if it has been critical. Sudhakar finds Sameer to be a difficult person who always expects praise and avoids criticism. Whereas Sameer believes that he has been loyal to the company in the face of offers from the competitors, as well as, he has really worked hard for the company. He strongly believes that Sudhakar should be more encouraging in his approach by praising good work done rather than criticizing him. Sudhakar on the other hand believes in honestly telling the subordinate where he has gone wrong to help him correct himself in the future. He also believes that too much of praise may make an employee self-complacent. Recently Sudhakar was taking stock of Sameers work for the month and he realized that on an average Sameer has been making approximately 8-9 calls per day instead of making the standard 10 calls per day. From the records, he found that only on 6 occasions Sameer had met the standard of 10 calls per day. So he decided to talk it out to Sameer.

 

When Sameer met Sudhakar, he was full of apprehension. He expected criticism and hence had prepared his response well in advance. When Sudhakar asked him about the number of calls made during the month, Sameer immediately said that the new product that he was promoting was a product which faced stiff competition in the market. Obviously because of this he had to spend more time in convincing the medical practitioners. Sudhakar seemed to be in doubt about this. Sameer further added that he had tried to cover doctors spread over a reasonably large geographical area, which made commuting cumbersome. Sudhakar was convinced that Sameer was not prepared to accept any suggestion for improvement and was instead very defensive. Sudhakar closed the meeting by clearly sounding Sameer on the lapse that had been committed during the month and also advised him to be careful in the future. Sameer however thought that Sudhakar was as usual being critical about him and was simply indulging in nit picking.

 

CASE QUESTIONS

 

i)        If you were in place of Sameer and if you were asked to explain your position what would you do?

 

ii) What advise will you give to Sudhakar to help him change Sameers perception?

 

 

 

 

 

 

 

Q3.) What is the significance of the Hawthorne experiments for the study of

Organizational Behavior?

 

Q.4) How will you define ability? Explain physical ability and discuss its importance in semi-skilled and manual jobs.

 

Q.5) What is job satisfaction? List and explain the different tools available for measuring job satisfaction.

 

Q.6) How would you define Impression Management? What strategies do employees use to manage impressions?

 

 

 

*****All the Best*******