Narsee Monjee Institute of Management Studies (Deemed University)

Max. Marks: 100 Duration: 3 Hours

Subject: Organizational Behavior II

 

 

Instructions: Q. No. 1 & 2 are compulsory. Answer any 2 Questions from the remaining questions.

 

 

Q. 1) Select the most appropriate answer of the following: (10)

 

1)      The groups to which an individual aspires to belong, i.e. the one with which he or she identifies is called

 

a)      coalitions

b)     committees

c)      reference groups

d)     task groups

 

2)      One small drawback of the five-stage model is that it

 

a)      ignores the organizational context

b)     ignores the situational factors

c)      ignores the individual attributes

d)     ignores the formal structure

 

 

 

3)      Individual employees can be converted into team players through

a)      appropriate feedback

b)     training

c)      monitoring

d)     demonstration

 

4)      One who tries to bring discipline and order through formal structures, plans and processes and tries to monitor performance against plans is a

 

 

a)      leader

b)     manager

c)      co-ordinator

d)     team-player

 

 

 

 

 

5)      If the followers are able and unwilling, then the leader will have to use the

 

 

 

a)      authoritarian style

b)     participative style

c)      situational style

d)     strategic style

 

 

6)      According to situational leadership approach, the style that denotes a high-task and a low-relationship style is

 

a)      selling style

b)     delegating style

c)      participating style

d)     telling style

 

7)      Decision-making heavily depends on the individual

 

a)      understanding

b)     creativity

c)      perception

d)     ability

 

 

8)      In formal groups and organizations, an individual has maximum access to

 

a)      referent power

b)     reward power

c)      legitimate power

d)     coercive power

 

9)      In an attempt to preserve their perceptions, people tend to

 

a)      resist change violently

b)     ignore the change process

c)      create bottlenecks for change agents

d)     process information selectively

 

10)  The process, which is aimed at seeking change in attitudes, stereotypes and perceptions, that groups hold of each other is called

 

a)      Organizational development

b)     Inter-group development

c)      T-groups

d)     Team-building

 

 

 

 

Q.2) Read the following case study and answer the questions that follow: (30)

 

Case Study

 

Sagar Private Limited is a small company, which manufactures plastic products such as mugs, buckets, and other household utility products. This company, which is situated in an industrial belt in New Mumbai, has typical labour needs. Since quite a few operations including packing of products are done manually, the company employes 80 workers on the shop floor. The company supplies its products to retailers in and around Mumbai. It has a long production run and longer product life-cycles and therefore the management believes that the company is making fewer profits because of this. As a result, the top-management, which comprises of the members of Maheshwari family, since this is a family- managed business, decided to invest resources on automation to have shorter production runs and shorter product life-cycles. It has decided to introduce packaging machines to reduce semi-skilled and unskilled labour.

 

The company has a bad record in industrial relations since workers in the past have had several problems pertaining to wages and working conditions. Rajnath Dube, a worker who is often pampered by management to get their way, dominates the company union. Rajnath is a man who ranks very low in personal & professional ethics but ahs a way with people and is good at politics. He has a substantial clout with the workers who trust him and would act on his advice. But the management is fully aware that Rajnath may not be able to help much if the company thinks of retrenching workers. Rajnath immediately sensed a a good opportunity to make a big sum so he pretended that convincing the workers was a Herculean task and he would need at least 6 months time to do this. The management was however impatient to introduce automation and told Rajnath to convince workers within 3 months to help them supplement the decision. Of course, Rajnath played his game and asked for a huge sum in reciprocation of his effort. The Maheshwari brothers were shocked at the price that rajnath wantd. They however knew that things would only get worse if they refused Rajnaths proposal.

 

 

Case Questions

 

i)Was the Maheshwari familys method of introducing change in Sagar Private Limited appropriate? Please substantiate your response giving suitable reasons.

 

ii)How would you handle Rajnath if you were in place of the Maheshwaris?

 

 

 

 

 

 

 

 

Q.3) What is the difference between a group & a team? What are the different types of work teams?

 

Q.4) How would you define conflict? Distinguish between functional & dysfunctional conflicts by giving suitable examples?

 

Q.5) What is the difference between a manager and a leader? Do leaders need different skills to be effective?

 

Q.6) Explain the different types of employee involvement and employee recognition programs with the help of suitable examples.

 

 

*********All The Best*********