Mahatma Gandhi University (MGU) 2005 M.B.A Business Administration Human Resource Management - Question Paper

M.B.A. DEGREE EXAMINATION, MAY/JUNE 2005

Faculty of Management Studies

Semester II – Paper II – HUMAN RESOURCE MANAGEMENT

Time : 3 Hours (60 Marks for 2004 admissions)
(75 Marks for Regular 2003 admissions)
(100 Marks for Prior to 2003 admissions)

part A

ans all ques..

1. Define HRM.
2. Outline the process of career planning.
3. Write short note on ESOP.
4. What are the objectives of Collective Bargaining?
5. Explain briefly the importance of “HRIS”.
(5 X three = 15 marks)
(5 X four = 20 marks)
(5 X five = 25 marks)

ans all ques..
every ques. carries 6/8 marks.

6. What are the most popular recruiting sources for unskilled and managerial jobs?
Or
7. List and define the steps involved in the selection process.

8. What is an interview? elaborate the various kinds of employment interviews?
Or
9. How do you identify the training needs? List the different methods available for training?

10. What is 3600 appraisal? elaborate its advantages and disadvantages?
Or
11. Define Job valuation. discuss the different methods of job valuation.

12. Bring out the different kinds of employee welfare. How is it administered in a typical organization?
Or
13. Bring out the importance of IR and discuss the role played by Unions in HR.

14. Explain how arbitration is various from grievance procedure.
Or
15. Explain the functions and role of Joint Management Council.
(5 X five = 25 marks)
(5 X six = 30 marks)
(5 X eight = 40 marks)

part C (compulsory)

Case Analysis
Mr. Raghu, owner of a 3 star hotel at Nagpur employed 150 persons to man different jobs in his hotel in 1990. Almost all of them were educated upto 10/12th standard. The salaries paid by him were high compared to other hotels in Nagpur. He given different benefits including free boarding, lodging, medical and recreational facilities to all employees. He was rated as the best employer in the hotel industry in Nagpur.

He never allowed any 2 of the employees to interest with every other while at work or off the work other than for work transactions. He did not allow even the accountant and the manager to share their personal or family issues. Mr. Raghu used to explain work related problems with every worker quite seriously. But never allowed them to speak about their needs, desires sentiments, values etc. as he thought that he was the model employer in the hotel industry in Nagpur and was meeting all the needs of his workers.

a different 3 star hotels started in 1996 in Nagpur under the ownership of Mr. Rajesh Sethi. Mr. Sethi offered comparatively lesser wages and benefits. Surprisingly, 50 employees working with Mr. Raghu including the Manager and the Accountant joined the new hotel of Mr. Sethi.

ques. :
(a) What are the issues in this case?
(b) What should Mr. Raghu do to handle the manpower issue of this kind?
(c) What changes/suggestions do you recommend to Mr. Raghu?
(20 marks)
(25 marks)
(35 marks)

Earning:   Approval pending.