Mahatma Gandhi University (MGU) 2005 M.B.A Business Administration Management Training and Development - Question Paper

M.B.A. DEGREE EXAMINATION, MAY/JUNE 2005

Faculty of Management Studies

Semester III – Elective – MANAGEMENT TRAINING AND DEVELOPMENT

(For Branch II – Elective IV)
(For Branch III – Elective IV)

Time : 3 Hours (75 Marks for 2003 admissions)
(100 Marks for Prior to 2003 admissions)

part A

ans any 6 ques..

Write short notes on:
1. Training and Development.
2. On the job training.
3. Orientation.
4. Training need analysis.
5. Role play.
6. Computer based training.
7. Vestibule training.
8. Elements of course content.
9. Teaching aid.
10. Training and Development in India.
(6 X three = 18 marks)

part B

11. Why is it necessary to link training and development activities to the achievement of the organisation’s strategic business objectives?
Or
12. Explain kinds of training.

13. Discuss the steps involved in conducting a training programme in a systematic way.
Or
14. Explain the qualities of course content. What efforts needs to be put in the planning process of a good course design?

15. What is the impact of technology on teaching aids for training?
Or
16. How would you evaluate the effectiveness of a training program?
(3 X 11 = 33 marks)
(3 X 17 = 51 marks)

part C

17. One Monday morning Sanjay Mehta, a latest recruit from a reputed management institute in Manipal walked into the sales office at Chennai as a new sales trainee. Raghavan, the Zonal Sales Manager for a large computer hardware firm was there to greet him. Raghavan’s job consisted of overseeing the work of sales officers, field executives and trainee salemen numbering over 50 of 3 areas namely Chennai, Bangalore, Cochin. The sales growth of computers, parts and other equipment in his area was highly satisfactory, especially in latest years-thanks to the developmental initiatives taken by respective State Govts in spreading computer education in offices, schools, colleges, banks and other institutions.

Raghavan collected several sales reports, catalogues and pamphlets describing in detail the kind of office equipment sold by the company. After a pleasant chat about their backgrounds, Raghavan gave Sanjay the collected material and showed him to his assigned disk.

Thereafter Raghavan excused himself and did not return. Sanjay spent the whole day scanning the material and at 5.00 p.m. he picked up his things and went home.

Questions:
(a) What do you think about Raghavan’s training programme?
(b) What kind of sales training programme would you plan?
(c) What method of training would have been the best under these circumstances? Suggest your proposals.
(1 X 24 = 24 marks)
(1 X 31 = 31 marks)

Earning:   Approval pending.