Mahatma Gandhi University (MGU) 2005 M.B.A Business Administration MANAGING INTERPERSONAL AND GROUP PROCESSES - Question Paper

F 8094 Reg. No………….............
Name……………………
M.B.A. DEGREE EXAMINATION, FEBRUARY 2005
Faculty of Management Studies
3rd Semester
MANAGING INTERPERSONAL AND GROUP PROCESSES

Time : 3 Hours Maximum : 60 Marks
ans all ques..

every ques. carries12 marks.
1. (a) elaborate the distinct features of a team ? explain the advantages disadvantages of a vertical team.
Or
(b) Would group think be more likely to develop in a culturally homogeneous or heterogeneous team ? Why ?

2. (a) elaborate a few of the major conflicts ranging from people in organizations ?
Or
(b) elaborate the outcomes you might expect when you implement win/lose strategy, the lose/lose strategy, the win/win strategy ?

3. (a) “An effective leader is 1 who uses various power bases depending upon the characteristics of the follower and the situation”. explain.
Or
(b) elaborate the various social influence strategies often seen in organizations?

4. (a) discuss the various barriers to communication.
Or
(b) elaborate the responsibilities of both sender and receiver in the communication process ?
5. (a) discuss “Johari Window”. explain how you can increase your public area.
Or
(b) elaborate the possible causes of stress in modern organizations ? Suggest a few remedial measures.


G 7062 Reg. No………….............
Name……………………
M.B.A. DEGREE EXAMINATION, MARCH 2006
3rd Semester
MANAGING INTERPERSONAL AND GROUP PROCESSES
(HRM and OB Stream)
Time : 3 Hours Maximum : 60 Marks
ans all ques..
every ques. carries12 marks.
1. (a) describe power. “Power is a function of dependency”-Explain.
Or
(b) describe empowering. elaborate the various empowering strategies ?

2. (a) define the strengths and weakness of informal communication channels in organizations. Why is feedback essential to good communication ?
Or

(b) discuss why there is no “best” communication styles. Feel free to use examples from your personal life to support your ans.

3. (a) discuss the different stages of group formation.
Or

(b) Managing a diverse and multicultural team would be very challenging. What skills would a manager most likely have to utilize to manage such a team ?

4. (a) List the 6 steps in conflict resolution process and briefly discuss every one.
Or
(b) Compare assertive behaviour to nonassertive and aggressive behaviour. discuss the difference ranging from arbitration and meditation.

5. (a) What the various “Life Positions” people take ? define how every of these position reflects in the work place ?

Or
(b) elaborate the objective factors affecting perception? elaborate the errors in perception?
(5 x 12 = 60 marks)

Earning:   Approval pending.