Mangalayatan University 2008 M.B.A Human Resource Management Organizational Behavior and Communiacation - Question Paper

Mangalayatan University,Aligarh
Major Examinations,Semester first (2008)
subject: Organization Behaviour and Communication
Class: M.B.A

Note: Attempt all ques. from part 'A', 5 ques. 'B' and 3 ques. from
part 'C'.

part 'A'
[10*(1+1)=20 Marks]

Q1.(i)Correct the sentence-"I would not have let it happen if I was there"
(a)I would not let it happen if I would there.
(b)I would not let it happen if I were there.
(c)I would not have let it happen if I I were here.
(d)None of these.

(ii)In the Communication process the receiver of the message of the overall model of
Organization Behavior.

Q2. (i)Which of the subsequent frame work is used in development of the overall model of
Organization Behavior.
(a)The cognitive F.W (b)The behaviorist F.W
(c)The social studied F.W (d)all the above

(ii)Which of the subsequent is/are the skill(s)used by leaders?
(a)Technical (b)conceptual (c)human (d)all the above

Q3.(i)What is the power that is exerted by a charismatic person?
(a)Referent poser (b)expert power (c)legitimate (d)charismatic power

(ii)Degree to which group member are attracted to every other and are motivated to stay
in the group is.....
(a)cohesiveness (b)collective (d)conflict (d)culture

Q4.(i)What stage of a group is characterized by preparations to disband the group.
(a)storming (b)Perterming (c)norming (d) adjourning

(ii)The use of symbols of transfer the meaning of info is....
(a)Feed back (b)encoding (c)communication (d)communication network

Q5.(i)What term is used to refer to disagreement ranging from 2 or more individuals or
groups over an problem of natural interest?
(a)intergroup disagreement (b)individuals disagreement
(c)conflict (d)group conflict.

(ii)Which of the subsequent is not a method for managing conflict?
(a)avoidance (b)smoothing (c)convincing (d)bargaining

Q6.(i)The world as it is perceived is the world that is behaviorally important.(True/False)

(ii)If consensus is high the reason of the behavior has an -------- attribution.
(a)external (b)internal (c)inward (d)outward

Q7.(i)Selective perception is a shortcut in judging others.(True/False)

(ii)Your personality is determined by your--------- and your environment
(a)family (b)heredity (c)society (d)friends

Q8.(i)Exit behavior is a constructive and passive approach to job dissatisfaction.(True/False)

(ii)In positive reinforcement, the strength of the response--------.
(a)decreases (b)remains identical (c)increases (d)no effect

Q9.(i)Grapevine communications are faster than most of the formal communication
methods.(True/False)

(ii)The general manager of an organization called a press conference and
announced the launch of a new product by his company.What role is being played
by the manager?
(a) dissemination (b)spokesperson (c)leader (d) resource allocator

Q10.(i)The leaders ability to work effectively with the members of the organization
and accomplish team work is termed as
(a)conceptual skill (b)technical skill (c)human skill (d)design skill

(ii)The job satisfiers are referred to as
(a)motivators (b)hygiene factors (c)reinforces (d)internal factors

___________________________________________________________________________________________________

part "B"
[5*7=35 Marks]

Q11.What do you understand by perception? explain the different factors influencing perception?
Q12.What do you mean by job satisfaction? explain the different factors related to job satisfaction?
Q13.What do you mean by learning? explain the procedure of learning process?
Q14.Explain Maslow's Need Hierarchy theory? explain its importance?
Q15.Describe the factors in the Big 5 Model of personality?
Q16.Identify the leadership styles describing the situations under which every style is useful?
What factors influence the option of leadership style?
Q17.What do you understand by power? elaborate the kinds of power? discuss its.
Q18.What is meant by conflict? elaborate the different sources of conflicts in an organization?
Explain?
________________________________________________________________________________________________

part "C"

[3*15=45 Marks]

Q19.Discuss Leadership styles based on the use of authority? discuss the model of Leadership?
Q20."IT plays an important role in effective communication." Elaborate?
Q21.What are the different causes of stress? discuss the relationship of Stress with performance
and elaborate the different strategies that should be followed to manage stress?
Q22.'Fredrick Herzberg and his associates developed a need based model of motivation.' Compare
his two-Factor theory with Maslow's Hierarchy of needs.
Q23.Explain different factors that determine the shape of an individual's personality. Also discuss
different personalities attribute that influence Organizational Behavior?

Earning:   Approval pending.