University of Lucknow 2009 B.Com Business Administration (Office Management) - Question Paper
C-930
B.Com.(Part 1) Examination,2009
BUSINESS ADMINISTRATION
(Office Management)
A
B. Com. (Part I) Examination, 2009 BUSINESS ADMINISTRATION (Office Management)
Time Allowed: Three Hours Maximum Marks : 100
Note: Answer Five questions in all. Question No. 1 is compulsory. In addition one question from each Unit.
1. Give short answers to the following: 4x10
(i) What is meant by span of control ?
(ii) State the demerits of committee organisation.
(2)
(iii) Write down the factors that determine the size of an office.
(i v) Briefly explain process flow chart.
(v) Briefly describe the usual causes of grievance in an office.
(vi) What do you mean by standardization of stationery ?
/fvii) How can you facilitate supervision in an office ?
(viii) Explain the advantages of indexing.
N&x) Explain Dewey-Decimal system of records management.
(x) What do you know about Right to Information Act?
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Unit-I
2. What do you understand by Departmentation ? What can be various bases of departmentation ? 15
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C-930
(4)
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v Discuss the various factors which influence the
physical environment of an office. 15
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Unit-II
4. What are the requirements of an efficient Filing System ? Describe steps to be taken for planning a Filing System. 15
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5. Explain in detoil the process required for designing information system in an office. 15
Unit-Ill
6. Discuss the problems involved in control of office stationery. Also discuss the benefits of continuous stationery. 15
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7. What do you understand by an office system ? Give <
examples of major office systems and discuss. 15 " \
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Unit-lV i
8. Define manpower planning and explain the process of manpower planning. 15
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C-930
(6)
15
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9. Write short notes on the following:
/
(a) Non-financial incentives
(b) Discipline in office.
(a)
(b)
C-930-6-12,000
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