Punjab University 2005 B.Tech TOTAL QUALITY MANAGEMENT - Question Paper

251 B. TECH. ME sixth Sem. JUN/2005
TOTAL QUALITY MANAGEMENT
Max Marks 60
Note: part A is compulsory. Attempt any 4 ques. every carrying five marks from part B and any 2 every carrying 10 marks from part C.

part A (10 x two = 20)

1.
a) explain the concept of TQM.
b) elaborate the objectives of TWM?
c) explain salient features of TQC,
d) Distinguish ranging from TQM and ISO 9000.
e) elaborate dimensions of quality?
f) What is JIT?
g) What do you understand by Kanban?
h) What is quality circle?
i) elaborate quality system?
j) What is Documentation?

part B (4 x five = 20)

2. How would you convince your ECO for implementing ISO 9000 in our company?

3. describe benchmarking. elaborate various kinds of benchmarking?

4. explain the benefits of TQM.

5. How does JIT help the manufacturing system to improve productivity? discuss.

6. What is empowerment? What effort can e made to empower individual employee and their groups in an organization?

part C (2 x 10 = 20)

7. Compare and contrast JIT and MRP. Which is more suited to Indian companies?

8. explain the factors affecting process management.

9. Write notes on the following:
(a) Quality Assurance System
(b) Taguchi methods.

Earning:   Approval pending.