University of Lucknow 2010 B.Com .(Part-I) , Business Administration (Office Management) - Question Paper

B.com-I
Time Allowed: 3 Hours
Maximum Marks: 100

Note: ans 5 ques. in all.Question No.1 is compulsory.One ques. is to be attempted from every unit.

(i) State the concept of an office.
(ii) What is meant by formal power?
(iii) Who is a manager?
(iv) discuss the importance of iistening in communication.
(v) "Directon is the 1st action function of management."Explain.
(vi) State the objectives of man power planning.
(vii) What is meant by continuous stationery?
(viii) What is informal motivation?
(ix) State the objects of filing.
(x) discuss the term "office supplies".

Unit-I

2. explain the functions of a modern office in a big organisation.
Or
3. What is meant by office lay-out?Describe the main principles of office lay-out.

Unit-II

4. discuss the meaning, importance and objectives of office manual.State its different types.
Or
5. What is computer? define the importance and fuctions of a computer for a modern office.

Unit-III

6. What is filing ?Discuss the different methods of filing.
Or
7. define a complete plan of stationery control in a big establishment.

Unit-IV

8. What is motivation ? explain the Maslow Need Of Hierarchy in this situation.
Or
9. What is meant by remuneration to employees? define the various methods of payment of
remuneration to employees.

Earning:   Approval pending.