Lovely Professional University 2007 B.Tech Computer Science and Engineering Managing Human Elements at Work - Page 1 - Question Paper
Managing Human1Elements at Work - Page 1 B
MGT222: Managing Human Element at Work
Time Allowed 3 hrs * Max Marks00
1. This paper contains 7 questions on2.p;tges
2 Answer all questions m serial order
3. The marks assigned to each question arc shown at the end of each question in square brackets.
Questionl:
Suppose you are conducting a selection process, name the different selection tests you will use to judge the applicant? [2 marKs]
Which sources of recruitment will you use foi recruiting a sales repiesentatrve for a medium-sized software solutions company? [2 marks)
What are the facial indicators and general indicators that someone ts lying?
[2 marks]
Differentiate between Halo error and Cential tendency [2 marks]
Differentiate between Fringe benefits and Perquisites [2 marks]
Question 2:
i. An individual hired for a position finds out that the work he was asked to do was not the work he was hired to do *s it possible? Discuss [5 marks]
ii Suppose you are the HR manager of the organ zation, what preparations you would do to make the orientation programme effective? [5 marks]
iii. Assume you were asked to develop a training programme to improve customer sales skills, which training techniques would you use? Why? " [5 marks]
iv. Assume that you are a supervisor and you have to measure the quantity and quality of employees job performance, which methods of appraisal you will use to measure rt? |5 marks]
v. How can the study of need theories help managers to mot.vate their workforce?
[6 marks]
Question 3: What particular communication pioblem do you be'ieve occurs most frequently in organizations? Why is this so? What would ypu recommend to combat this particular problem? [ 10 marks]
Question 4: What helps to determine whether a person is an effective leader'? Explain it >with the help of Tra;t theory [10 marts]
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| Earning: Approval pending. |
