Deemed University 2011 B.B.A University: Lingayas University Term: I Title of the : Human Resource Management-I - Question Paper

Roll No. ..

 

Lingayas University

BBA-MBA (Integrated) 1^st Year (Term II)

Examination Feb 2011

Human Resource Management-I (BA - 1105)

 

[Time: 3 Hours] [Max. Marks: 100]

Before answering the question, candidate should ensure that they have been supplied the correct and complete question paper. No complaint in this regard, will be entertained after examination.

 

Note: Attempt five questions in all. All questions carry equal marks. Select two questions from Section A and two questions from Section B. Question no. 8 (Section C) is compulsory.

 

Section A

 

Q-1. Define HRM. State its objectives. Briefly explain its functions. [20]

 

Q-2. Explain the term recruitment. What are the key recruitment practices followed in Indian organization? [20]

Q-3. Explain the meaning and importance of compensation. Also examine the various factors influencing it. [20]

 

Section B

 

Q-4. What is performance Appraisal? Describe its importance & what are the problems of performance appraisal? [20]

 

Q-5. What is meant by Turnover? What are the causes for it and state the measures to overcome it? [20]

 

Q-6. Explain the concept and objective of WPM. Also describe the various forms of WPM in India. [20]

 

Q-7. Write short notes (any two):

(a) Training and Development

(b) Employee Discipline

(c) Quality Circles [2x10=20]

 

Section C

 

Q-8. CASE STUDY

 

It was an important day for Abhay Mittal, a management graduate seeking an employment opportunity in the competitive business environment. He received an interview call from one of the nation's leading private sector banks for the post of Relationship Manager (RM). The responsibility of an RM includes providing important customers with complete and integrated investment advice. The RM must also seek to attract prospective customers who had the potential to make heavy investments with the bank.

Mittal was excited as he had been waiting for a call from this bank for quite some time. He then prepared for his interview by reading the company's performance and history, making a quick SWOT analysis of the bank, and getting his documents ready for the interview. He also organized a mock interview with his friend who was an HR Manager in a consultancy firm. Having brushed up the fundamentals in his areas of interest and study, Mittal was all set for the interview the following day.

However, the interview proved to be a nightmare. It started an hour behind schedule and Mittal was kept waiting with no intimation of the changed schedule. The reception could not provide him any relevant information. Mittal, however, kept his cool and waited patiently for his turn. Finally, after an hour, he was called in. He firmly knocked on the door before entering the interview hall. The hall was huge with the panel of members seated in a corner. The panel consisted of seven members, none of whom, according to Mittal seemed friendly and approachable. He was made to sit on a chair that seemed likely to break with the slightest jerk. He however, managed to sit, leaning forward slightly and tried to listen to the panel.

A long silence followed. Mittal then hesitatingly ventured to initiate the conversation. Here are the certificates in proof of my academic qualifications, he said. This was followed by a quick response from the person sitting to his left. It is not a bundle of certificates we are interested in, young man. They are no proof of how capable you are to handle the stress you would experience in case of your selection. Mittal was taken aback for a moment-However, he gave a gentle smile and said that he was ready for the interview.

Mittal encountered a barrage of questions, most of which seemed irrelevant to the job of an RM. Although he could answer most of the questions, he was never allowed to answer them completely. He was constantly interrupted by the panel members while trying to answer the questions posed by each one of them. Most of the questions were sarcastic and cynical in nature. Mittal was given ambiguous instructions and asked to solve a situational case. He was then put through imaginative situations that required him to make tough decisions. Mittal could feel the tension creeping into him. Although he handled the questions well, he felt he could have done better if the panel had been more approachable. There was complete silence for some time.

The panel members inquired if Mittal had any questions to ask. By then, Mittal was exhausted and longed to leave the room. He kept his calm and said that there was nothing that he would like to ask, even though he had prepared a short list of questions the previous evening.

The members assured him that they would get back to him soon. Mittal thanked the panel and left the room in disgust.

 

Questions for Discussion:

 

1. What kind of interview do you think Abhay Mittal had to face? Describe the basic features of such an interview.

 

2. Discuss the various other kinds of interviews that could be used by organizations to make their selection process effective. Also discuss the advantages and disadvantages of each of these methods of selection. [20]