University of Pune 2011-1st Sem B.Sc.(Hospitality Studies) ; : BSc(Hospitality Studies) - ; Title of the : Communication Fundamentals (2005 and New 2008 Pattern) - Question Paper

Total No. of Questions : 8] [Total No. of Printed Pages : 3

 

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B. Sc. (Hospitality Studies) (Semester - I) Examination - 2011

COMMUNICATION FUNDAMENTALS

(2005 and New 2008 Pattern)

 

Time : 3 Hours] [Max. Marks : 70

 

Instructions :

(1) Question Nos. 1 and 5 are compulsory. Attempt any two questions out of the

remaining three from each section.

(2) Figures to the right indicate full marks.

(3) Assume suitable data, wherever necessary.

 

SECTION - I

Q.1) (A) Read following passage carefully and answer questions given below : [10]

Supposing you have to make payment of Rs. 100. You can do so in rupee coins,

but it would be cumbersome to pay in nickel or copper coins, because they are

heavy to carry and also because it takes much time to count them. The

Government therefore permits you to make payment in rupee notes. What

are these rupee notes really ? They are a kind of money, right enough, although

they are made of paper instead of metal. You can use them in just the same way

that you use ordinary money. The reason why they are made of paper and used is that

they save trouble of carrying metal coins about - of course paper is lighter than

metal - and they also save using silver and other metals when they are scarce.

What makes these mere pieces of paper bear value of the number of rupees that is

printed upon them ? Why should a piece of paper, with 100 printed on it be worth

twenty times as much as a piece of paper with five printed on it - and also worth

a hundred times as much as a silver rupee coin ? The reason is that Government

guarantees that the piece of paper is worth the amount printed on it and promises to

pay that amount to anybody who wishes to exchange this paper for the rupee coins.

If any Government prints too much paper money, then prices go up at once. The

supply of money may increase but the value goes down.

Questions :

(a) Why does the Government allow playment to be made in paper notes ?

(b) What is more valuable to have, 100 rupee coins in silver or a Rs. 100 note in paper ?

(c) If metal is so cumbersome, why should we not have only paper money ? Why should

we not print as much of it as possible ?

(d) What is the real use of money ?

(e) Why would the prices of commodities go up when there is plenty of paper money ?

 

(B) As an Executive Chef draft a memo for the following situation : Commis of the

Indian restaurant does not pick up the indent in the specified timing from the stores. There are frequent complaints from the stores-in-charge, with a final warning of not

issuing stock, if timings are not followed. [05]

 

 

Q.2) Courtyard by Marriott, Pune is looking for stewards for their speciality restaurant. Apply

for the post along with your resume. [10]

 

Q.3) The Executive House-keeper requires bath linen for her hotel - a 100 room property. Write a letter asking for a quotation from the supplier by providing the specifications.

[10]

OR

Q.3) There was a theft in a room. As the supervisor handling that room, write a report to the

Executive House-keeper. [10]

 

Q.4) Write a letter of enquiry asking for 1 double room with a lake view between 10th

October, 2011 to 19th October, 2011 to the Reservations Department of Hotel Aquila.

[10]

OR

Q.4) Write a letter of apology to a regular guest who had to be shifted to another hotel because

the rooms were unavailable. The guest does not have a booking with the hotel.

 

SECTION - II

Q.5) Write short notes : [15]

(a) Barriers of Communication

(b) The Communication Process

(c) The Importance of Non-verbal Communication

 

Q.6) (A) Explain telephone etiquettes to be followed for Effective Communication. [05]

(B) List down five standard phrases used in Telephone Conversation. [05]

 

Q.7) (A) Discuss advantages and limitations of Written Communication. [05]

(B) What do you understand by Good Listening Skills ? Enumerate. [05]

 

Q.8) Write a conversation in the form of a dialogue between a Captain and Guest in the

Restaurant while placing an order for lunch. [10]

 

 

 

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