University of Pune 2010 B.Sc Health Education Rooms division services - Question Paper
Total No. of Questions : 6] [Total No. of Printed Pages : 3
B. Sc. (Hospitality Studies) (Semester - II) Examination - 2010 ROOMS DIVISION SERVICES (New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.
Q.1) (A) Explain the following terms : (Any Five) [05]
|
(a) |
Bedding |
|
(b) |
Crib |
|
(c) |
Adjoining Room |
|
(d) |
Hand Caddy |
|
(e) |
O.O.O. |
|
(f) |
Monogramming |
(B) Explain Role of the Control Desk in the Housekeeping
Department and write down the records maintained. [05]
(B) A GRA has found some documents in a Departure Room. What
is the procedure to be followed by him ? [03]
(C) Write down any four rules to be followed by the Staff while
on the Guest Floor. [02]
Q.3) (A) Write short notes : (Any Two) [05]
(a) Second Service
(b) Key Card
(c) Checklist for Supervision
(B) Explain Spring Cleaning Procedure for Banquet Hall. [05]
SECTION - II
Q.4) (A) Explain the following terms : (Any Five) [05]
(a) GIT
(b) Express Check-out
(c) SB
(d) Over Booking
(e) Downtown Hotel
(f) CP
(B) Explain Procedure for Ammendments made at the Front Office. [05]
Q.5) (A) Explain Pre-arrival Procedure for a VIP. [03]
(B) Differentiate between Travellers Cheques and Personal Cheques. [03]
(C) Due to some personal/maintenance reasons, a guest requests a room change. Explain procedure with a relevant format. [04]
(a) Conventional Chart
(b) Encashment Certificate
(B) Write short notes : [05]
(a) Late Check-out
(b) Safety Deposit
[3882]-203/3
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Attachment: |
| Earning: Approval pending. |
