University of Pune 2010 B.Sc Health Education ROOMS DIVISION SERVICES (Old 2005 Pattern) - Question Paper
Total No. of Questions : 6] [Total No. of Printed Pages : 2
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B. Sc. (Hospitality Studies) (Semester - II) Examination - 2010 ROOMS DIVISION SERVICES (Old 2005 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.
Explain the following terms : (Any Five) [05]
Q.1) (A)
(a) UR
(b) Hand Caddy
(c) Suite
(d) Daily Cleaning
(e) DND
(f) Houseman
Explain procedure for daily cleaning of Banquet Hall. [05]
(B)
Q.2) (A)
(B)
Explain Spring Cleaning Procedure for a Suite. [05]
Explain various records maintained at the Control Desk. [05]
Q.3) Write short notes :
(a) Second Service
(b) Rules of the Floor
(c) Key Card
(d) Lost and Found Register
Q.4) (A) Explain the following terms :
[05]
(a) SB
(b) Down Town Hotel
(c) Plus Position
(d) VIP
(e) Cancellation
(B) Explain procedure followed for arrival of a Group.
[05]
[05]
[05]
Explain Conventional Chart with format. What is Express Check-out ?
Q.5) (A) (B)
Q.6) (A)
(B)
What precautions you should take while handling a Travellers Cheque ? [05]
Write short notes : [05]
(a) Pre-arrival Procedure for FIT
(b) Safe Deposit Procedure
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