University of Pune 2009-2nd Sem B.B.A Communication Skills- Previous Year Model - Question Paper

University of Pune previous year ques. paper (BBA Degree Course)

Total No. of ques. : 6] [Total No. of Printed Pages : 2
[3672]-25
B. B. A. ( Semester - II ) exam - 2009
COMMUNICATION SKILLS
(2005 Pattern)
Time : three Hours] [Max. Marks : 80
Instructions :
(1) Attempt any 4 ques..
(2) presume suitable data, if needed.
(3) Draw diagrams wherever necessary.
Q.1) (A) discuss in detail the barriers to communication and the methods
to overcome them. [10]
(B) What preparatory steps are necessary for Oral Presentation ? [10]
Q.2) (A) elaborate the objectives of a Group Discussion ? [10]
(B) discuss strategies to be considered by Interviewee during
an Interview. [10]
Q.3) (A) elaborate the various kinds of Listening ? discuss them. [10]
(B) discuss in detail the structure of Minutes of a Meeting. [10]
Q.4) (A) discuss in detail the layout of a Business Letter. [10]
(B) Victor Publications has advertised the post of Purchase Manager,
in Times of India on 13th April, 2009. Write an application for
the stated post along with a resume. [10]
[3672]-25 one P.T.O.
Q.5) (A) As the Sales Manager of Modern Electronics Ltd., Mumbai, write
a letter to all the principals of higher secondary schools in your
town to promote sale of a new film projector your company
has recently manufactured. Point out its features and facilities. [10]
(B) The General Manager of your company is anxious to note that
‘absenteeism’ is growing among the employees. He has asked
you, the Personnel Manager, to study causes and suggest
measures to check absenteeism. Write a memo report highlighting
the pattern of absenteeism, the causes related to the issue and
measures to decrease the issues. [10]
Q.6) Write short notes : (Any Four) [20]
(a) E-mail
(b) Fax
(c) Eye-contact
(d) Difference ranging from Listening and Hearing
(e) Communication Process

Earning:   Approval pending.