Punjab Technical University 2007 Post Graduate Diploma Hotel Management HOUSEKEEPING IN HOSPITALITY OPERATIONS - Question Paper
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Total No. of Questions : 13] [Total No. of Pages : 02
J-3308[S-1164] [2037] PGDATHM (Semester - 2nd)
HOUSEKEEPING IN HOSPITALITY OPERATIONS (PGDATHM-206)
Time : 03 Hours Maximum Marks : 75
1) Section - A is compulsory.
2) Attempt any Nine questions from Section - B.
Section - A
a) Name different public areas in a large hotel.
b) What are the rules to be followed in public areas of a hotel?
c) What is a computerized key card?
d) Identify typical cleaning responsibilities of the housekeeping department.
e) What do you understand by area inventory lists?
f) Define frequency schedules.
g) Differentiate between performance standards and productivity standards.
h) Write down the procedure for taking physical inventory.
i) What are the four Key Areas for establishing housekeeping standards in a hotel?
j) Make a list of common housekeeping cleaners used in a hotel.
k) Write short notes on Managing Hotel Inventories.
l) Mention all public areas of a large hotel.
m) Define stains.
n) Give some general care guidelines for furniture and fixtures.
o) Mention a floor care procedure.
Q2) As an executive housekeeper of a mid-size hotel, identify your housekeeping responsibilities and prepare a working plan to carry out your responsibilities.
Q3) Discuss the steps to optimize the efficiency of the cleaning department of a hotel.
Q4) As a Uniform/Linen room Supervisor of a hotel, identify your housekeeping responsibilities and prepare a working plan to carry out your responsibilities.
Q5) As a Room Attendant of a large hotel, identify your housekeeping responsibilities and prepare a working plan to carry out your responsibilities.
Q6) What do you mean by inspection? What are the various types of inspections that are undertaken as a routine in a hotel?
Q7) Make a list of common housekeeping cleaners explaining their use.
Q8) Housekeeping is not a revenue generating department. The controlling of its expenditure becomes even more important from this point of view. Discuss this with reference to controlling housekeeping expenses in a hotel.
Q9) Explain the importance of effective communication between housekeeping, and the front office.
Q10)Write a note on Managing inventories of recycled and non-recycled items in a hotel.
Q11)Develop procedures for public area and other types of cleaning.
Q12)Write a detailed note on lost and found procedure.
Q13)Prepare an organizational structure of a large hotel.
J-3308[S-1164] 2
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