Punjab Technical University 2005 M.B.A Business Administration QUALITY MANAGEMENT (N2) MB 521 - Question Paper

QUALITY MANAGEMENT (N2) MB 521 3rd/4th Sem May 2k5

Max marks 60

Note: part A is compulsory. Attempt any 4 ques. from part B.

Section A Marks two every
1.
(a) Differentiate ranging from TQM and BPR.
(b) What is Acceptance sampling?
(c) Define with example inspection and measurement.
(d) Prepare 2 statistical control charts for quality measurement.
(e) Outline Ishikawa reason and effect diagnosis.
(f) What is quality culture?
(g) What is life cycle cost?
(h) What is the difference ranging from Juran and Philip Crosby theory?
(i) Is there any relationship ranging from JIT and quality concept?
(j) What is Deming Philosophy about after-sales-service?

part B Marks 10 every

2. elaborate the different principles, pillars and elements of Quality Management? Write about a model for Total Quality.

3. define quality assurance at various stages. What is the relationship ranging from quality assurance and top management?

4. describe value of quality. explain the different steps in product planning.

5. How quality can be used for productivity improvement? Why quality cost programs are valuable to manager?

6. discuss the importance of senior management, middle management and the workforce team in TQM implementation.

7. Write a detailed not on ISO 9000-3.

Earning:   Approval pending.